Band 7 Patient Pathway Manager

An exciting opportunity has arisen for 2 pro-active and driven individuals to join Surgery Division as Band 7 Patient Pathway Managers (PPM):

oPPM For ENT and OMFS

oPPM For Ophthalmology

The successful candidates will need to a have strong administrative background with experience in PTL management, HR policies and leadership skills. Experience in theatre scheduling and outpatient bookings, would be an advantage in this challenging but rewarding role.

The main duties for this role will be to support the Clinical leads and Service managers with the day-to-day duties in the departments, whilst maintaining and prioritising their own workload. For informal enquiries please contact agne.bauzaite@nhs.net, The Patient Pathway Manager will work in partnership with the Specialty Manager, managing a defined area of responsibility providing managerial leadership, expertise and operational support to staff within the area of management.

To work with the Specialty Manager with a particular focus on delivery of RTT constitutional standards to support the wider strategic development of the defined service by providing both operational business support in the development and implementation of the

To improve access to information and response to enquiries for all patients who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards.

To provide a contact point for administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the Specialty management team.

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We're pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen's and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also part of the North East London Cancer Alliance.