Band 7 Quality Improvement Lead - Bristol

A career progressing opportunity to lead the implementation of Quality Improvement Projects within AWP Bristol Mental Health Services has become available. We are looking for an individual who is dynamic, enthusiastic, who embraces the Trust Values and vision to be outstanding in all that we do. Through the implementation of an updated quality improvement model; the Quality Improvement Lead Practitioner will work with the Locality Management team to actively promote and help to embed quality priorities to provide services that are safe, personalised, accessible and recovery focused. The Quality Improvement Lead Practitioner will be integral to the Bristol Locality where compassionate and collaborative leadership is fundamental to the success of the teams and services we deliver. You will be welcomed into a team where staff welfare and wellbeing, alongside high quality and safe patient care remains a crucial focus. The Quality Improvement Lead, alongside the Clinical Lead will be responsible for planning and managing Quality Improvement projects based on our agreed work programmes as set out by the Quality Improvement Hub., Develop and consolidate the delivery of excellence in clinical quality within the service and to take lead responsibility for the development and delivery of quality initiatives. Lead and deliver on agreed aspects of the Locality Integrated governance plans and service improvement plans. Support operational managers in delivery of excellent clinical services through the delivery of best practice interventions, and robust supervision structures. Develop and lead on all aspects of "learning from experience" within identified area including the establishment of "Good Practice" networks Act to secure the best outcomes for the Locality at all times. The post holder will be responsible for leading particular strands of service development and ensuring delivery against key milestones targets. They will ideally have some exposure to previous project management and will demonstrate a willingness to develop a good comprehension of operational and quality improvement methodology. The post holder will work closely with other teams to improve the quality of care delivered, close gaps and mitigate risks through the audit cycle process overseen by the Clinical Lead., 1. To support the service to deliver excellence in clinical quality which is further reflected in achievement of performance targets. 2. To be responsible for identifying measurable service improvement plans, arising from the Locality quality or business plans, and work with colleagues in the Locality to implement agreed service developments. 3. To develop and lead good practice service networks as the vehicle for implementing consistent quality improvement. 4. To lead on the analysis of complaints and incidents, ensuring that any lessons learned result in service improvements and changes in practice. 5. To provide leadership for quality improvement initiatives on behalf of the Clinical Lead and Operational Manager. Taking responsibility for the development of complex projects involving multi-disciplinary teams. 6. To liaise with relevant internal and external parties in order to ensure active engagement from various sources including service users and carers. 7. To support in developing and maintaining systems in relation to projects, ensuring clear audit trails are maintained and that information is shared and owned collectively. 8. To ensure that appropriate systems, support, training and guidance is provided to teams to enable them to implement changes. 9. To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers. 10.To contribute to the development and delivery of the Locality Governance Plan. Ensuring ownership of governance at all levels within the service. 11.To bring a quality assurance and performance management perspective to the development and delivery of ongoing service improvement, and policy development within the Locality. (b) General

• Plan own workload on a daily basis to ensure that financial timetables /
priorities / deadlines set are met within agreed parameters.
• Any other project duties for the Clinical Lead as required.
Communications and Working Relationships
• Develop a strong working relationship with various Project Leads across the organisation.
• Develop strong working relationships with the Associate Directors and Heads of in corporate services.
• Develop strong working relationship with all senior managers, and their teams, working closely to deliver schemes with each providing complementary skills to the relevant project.
• Develop strong working relationships with stakeholder representatives, delivery unit Directors and Managers, work stream Leads, project administration and support staff, professional advisors and contractors.
• Establish a strong working relationship with JUC and regional officers.
• Establish and nurture productive relationships, influencing and motivating others to achieve project-specific deliverables and outcomes.
• Act as a role model for the project team staff.
• Actively encourage team working, shared ideas, shared expertise and success.
Most Challenging Part of this Role The post will involve long periods of intense concentration at a computer screen / keyboard in order to undertake detailed analysis of large volumes of data where there is no single correct solution. Creating, developing and implementing change management systems using advanced skills to provide up to date reporting to managers relating to building a continuous culture of quality improvement across the organisation. The Trust has yet to develop and embed a standardised approach and methodology to quality improvement and change management. The Trust Board is in favour of adopting the NHSE Change Model and Health Foundation Problem Solving Methodology. The post holder is required to present and explain complex information to senior managers who may not have in-depth change, project and quality improvement knowledge and experience. We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities). We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Working for our organisation We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.