Band 8a Business and Infrastructure Manager (C&F division)

The Children and Families Division Business and Infrastructure Manager is responsible for managing and growing the Children and Families division's portfolio of Traded Services contracts and for overseeing development and delivery of the divisional estates and infrastructure plan., To manage and grow the Trust's portfolio of Traded Services contacts (known as BCHC Plus), ensuring it is financially sustainable, high quality and responsive to the needs of children, families and customers.
To provide senior management support to elements of BCHC Plus' and wider divisional operations, helping to ensure that all aspects of financial activity, quality, workforce and performance are achieved and maintained.
To lead on divisional estates & infrastructure strategy in collaboration with service managers and corporate estates leads to ensure the division's estate & infrastructure support integrated, locality based service delivery.
The Business Manager will work closely with the BCHC Plus Team Leaders, Divisional Senior Managers, Clinical Managers and other colleagues, to ensure service delivery models meet the needs of customers, as well as fulfilling the objectives of the Children & Families Division and wider Trust., 1. To provide senior operational management support to the BCHC Plus Nursing programme and other areas of the portfolio as agreed.
2. To support the BCHC Plus Nursing Team Leader to lead the operational delivery of the BCHC Plus Nursing programme.
3. To implement changes and improvements in the delivery of BCHC Plus services, ensuring provision of customer-centred services.
4. To ensure that BCHC Plus budgets are managed effectively and demonstrate an effective use of resources. To adopt innovative ways to utilise budgets and ensure services remain responsive and sustainable.
5. To lead on the assessment of BCHC Plus demand and capacity and to develop longterm strategic plans which ensure that demand is in equilibrium with capacity.
6. To analyse detailed and complex service issues and produce appropriate reports and recommendations.
7. To support and work closely with BCHC Plus and C&F Division Team Leaders to ensure that customers receive a high quality additional service that meets their needs and complements core service provision.
8. To ensure the right governance in place to enable BCHC Plus to provide a high quality service, including routine meetings with key internal stakeholders in respect of each clinical programme within the BCHC Plus portfolio.
9. To support the BCHC Plus Administrator in the management of customer enquiries/queries and to act as a point of escalation for all business administration issues.
10. To ensure robust systems in place for for monitoring POs and invoicing with clear steps for escalation processes
11. To lead on business decisions regarding BCHC Plus and to provide BCHC Plus Team Leaders and other managers as required with business/commercial insight and expertise, ensuring a business focus is sustained.
12. To act as the liaison between BCHC Plus customers (existing and potential) and the Trust, ensuring that enquiries and queries are resolved swiftly and, wherever possible, to the satisfaction of all parties.
13. To oversee the production and lead on the interpretation of key analytics relating to BCHC Plus, including the Business Development Report and KPI report, requiring a solid understanding of spreadsheets containing business and performance data.
14. To work with the Trust's corporate finance and contracting teams, ensuring a robust commercial framework is in place to govern BCHC Plus operations and to promote the financial sustainability of the portfolio.
15. To provide quotes to customers, ensuring a balance is struck between financial sustainability and the need to remain competitive.
16. In conjunction with the Trust's finance team as required, to undertake an annual review of BCHC Plus prices, ensuring the financial sustainability of the portfolio.
17. To negotiate, produce/prepare and manage BCHC Plus contracts and service level agreements, drawing in expertise from the Trust's contracting team as required.
18. To develop, monitor and refresh the marketing plan/strategy for BCHC Plus to underpin business development activities. To include research into competitors and use of appropriate tools and techniques; for example PESTLE, SWOT and Ansoff Matrix.
19. To contribute towards the development of relevant policy, including the Trust's private patient services and investment policies
20. To work with key stakeholders and commissioners to identify, assess and where feasible realise new business opportunities for BCHC Plus and C&F Division's services.
21. To take the lead on relevant projects or programmes as identified by the Children & Families Division, managing internal and external resources as required.
22. To ensure that relevant components of Customer Relationship Management are adopted to promote high levels of customer retention and satisfaction.
23. To support the production of divisional business cases, project initiation documents, consultation papers, reports and options appraisals as required, ensuring that proposals are clear and compelling.
24. To work with corporate and divisional colleagues to agree a divisional estates and infrastructure strategy and associated service level plans.
25. To provide senior divisional oversight and coordination of particlalrly complex estate and infrastructure projects working with divisional and corporate leads to ensure associated project plans can be monitored and any risks or issues escalated as required.
26. To participate in the Children & Families Divisional management on-call rota.

We are seeking a highly motivated manager with significant experience of contract negotiation, costing and writing, together with estates project management experience. The postholder will have strong communication skills and a Highly participative approach to engaging colleagues and external stakeholders.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you., Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible