Bank Admin & Clerical

Duties described are not exhaustive and may be varied from time to time. The Sirona values are integral to the way you are expected to perform. Communications Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available). Gives non-clinical advice and sign-posts appropriately eg to clinical colleagues. Able to escalates issues and risks to line manager as appropriate. Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively. Will be expected to adapt communication and use different communications methods according to diverse range of
patient/client/customer needs and situations. Responsible for the creation of written and electronic templates, and creation of bespoke letters with guidance. Responsible for maintaining awareness of developments/priorities at work. May provide training for colleagues/new staff and/or day-to-day supervision. Planning Prioritises own work to meet deadlines in conjunction with colleagues and prioritises on-going work with guidance. Problem solves to manage expectations of patients/clients/customers and achieve outcomes eg administration associated with caseload management for example supporting planning for patient discharge. Develops rotas, resolves conflicting diary appointments/schedules. Organises meetings/events/diaries for others, including agenda setting, taking minutes and follow up actions. May undertake project administration or lead a small project with guidance eg data collection. Expected to follow standard operating procedures (SOPs) and policies to support your role and
contribute to ideas for service and process improvements Deputises for other administration colleagues as appropriate. Supports managers with recruitment campaigns and associated administration. Data and Resources Responsible for small expenditure amounts and ordering stationery/equipment/supplies within delegated authority. Maintains records relating to medical devices and/or other equipment. May be required to transport equipment and stationery and supplies as required. Creates and maintains accurate records and documents (paper/electronic) in line with documentation and confidentiality guidelines. Collates and inputs data using various systems, produces reports/charts eg performance reports. Participates in and supports the collation of data for surveys and audits as required. For example, performance reporting and situation reports. Other Some posts require unsociable hours and travel, sometimes at short notice to meet service needs. Some posts allow an element of working from home.