Bank Admin & Clerical

As part of our Admin & Clerical Bank, you will be assigned to various departments, providing critical support in tasks such as:
+ Reception duties
+ Data entry
+ Filing and document management
+ Ordering supplies
+ Answering phone calls
+ Photocopying and general office tasks, As part of our administrative team, you will play a vital role in supporting the smooth running of our healthcare services, ensuring patients and staff receive the highest level of support and care., + Receptionist: Welcoming patients, answering phones, and directing inquiries.
+ Ward Clerk: Providing essential clerical support to hospital wards, updating patient records, and coordinating with medical staff.
+ Administrator: Handling various administrative tasks, including data entry, filing, and supporting departmental operations., + Welcoming and greeting patients, visitors, and staff upon arrival.
+ Answering, screening, and directing phone calls in a polite and professional manner.
+ Managing the reception area, ensuring a clean and organised workspace.
+ Scheduling patient appointments and coordinating with medical staff.
+ Handling general inquiries and providing information to patients and visitors.
+ Logging and distributing incoming mail and messages.
+ Assisting with basic administrative tasks such as photocopying, filing, and data entry., + Supporting the day-to-day administrative operations of a hospital ward.
+ Maintaining and updating patient records and databases.
+ Liaising between medical staff, patients, and families to provide timely information.
+ Handling the filing and management of medical notes and confidential documents.
+ Ordering and maintaining ward supplies.
+ Answering telephone calls and managing enquiries.
+ Assisting with patient admissions, discharges, and transfers, ensuring the correct documentation is completed., + Providing administrative and secretarial support to healthcare professionals and management.
+ Managing correspondence, including drafting, typing, and sending letters and emails.
+ Organising and scheduling appointments, meetings, and events.
+ Maintaining diaries and arranging travel or accommodations where required.
+ Taking meeting minutes and following up on action points.
+ Preparing and managing documents, presentations, and reports.
+ Maintaining office supplies and managing records and filing systems., + Coordinating patient care pathways to ensure timely diagnosis, treatment, and follow-up.
+ Managing patient appointments and ensuring appropriate sequencing of consultations, tests, and procedures.
+ Liaising between clinical teams, patients, and external providers to manage referral processes.
+ Updating and maintaining patient records and databases, ensuring accurate documentation of each step in the pathway.
+ Ensuring patients and families are informed of their care plan, answering queries, and addressing concerns.
+ Monitoring and reporting on patient waiting times and addressing any delays.
+ Collaborating with various departments to ensure the smooth flow of patient care across services., + Providing administrative support to departments or teams, including general clerical duties.
+ Managing databases, inputting and maintaining accurate records, and ensuring data protection compliance.
+ Organising and coordinating meetings, appointments, and events.
+ Handling correspondence, emails, and phone calls, ensuring efficient communication within the team.
+ Preparing documents, reports, and presentations as required.
+ Processing orders, managing supplies, and handling invoices.
+ Assisting with staff timesheets, payroll, and personnel records where necessary.
+ Supporting management in project coordination and reporting., The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

The Temporary Staffing Department is looking for clerical workers to fill temporary assignments through the Trust's vacancy panel. The Royal National Orthopaedic Hospital operates an Admin and Clerical Bank, which provides essential support to departments across the Trust. We offer full-time, longer-term placements and are seeking competent, reliable staff who demonstrate a strong customer-focused approach., + Flexible, reliable, and adaptable: Ready to contribute to the smooth running of the organisation.
+ Customer-focused: With a pleasant telephone manner and strong communication skills.
+ Computer literate: Proficient in Microsoft Word and Excel.
+ Motivated and enthusiastic: Ready to take on the challenge of working in a healthcare environment., Are you an organised, motivated, and detail-oriented individual looking for an exciting career in healthcare administration? We are seeking dedicated administrative professionals to fill a variety of roles, including, + Excellent communication and interpersonal skills
+ Strong organisational abilities with attention to detail
+ Ability to multitask and prioritise workloads
+ Proficiency in Microsoft Office (Word, Excel, Outlook)
+ Compassionate and patient-focused approach
+ Prior experience in healthcare or a similar setting is an advantage
If you are passionate about healthcare and have the skills to thrive in a fast-paced environment, we would love to hear from you!

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon., RNOH values diversity and inclusion, creating a welcoming and respectful environment for all employees. We believe that a diverse workforce enhances the quality of care we provide and enriches the working experience for everyone.
RNOH fosters a culture of teamwork, where collaboration and support among colleagues are key to providing the highest level of patient care. You'll be part of a multidisciplinary team working together towards improving patient outcomes and making a meaningful impact every day.
We are committed to the professional development of our staff. Whether you are starting your career or looking to advance, RNOH provides access to ongoing training, mentorship, and career progression opportunities. You'll be encouraged to expand your skills and grow within the organisation.
If you are passionate about healthcare, eager to learn, and want to be part of a forward-thinking and supportive team, RNOH is the place for you. Whether you are a clinical or administrative professional, working at RNOH provides a fulfilling and rewarding career where you can truly make a difference.
Apply today and become part of our exceptional team at The Royal National Orthopaedic Hospital!, The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.

+ Competitive salary and benefits package
+ Make a meaningful difference in patients' lives every day
This is an exciting opportunity for individuals passionate about healthcare to gain valuable experience and contribute to the success of our organisation