Bank Admin Clerk

The Clerical Officer will be responsible for providing a high quality clerical service to facilitate the effective organisation of the department's clerical structure.
To work closely with the PA/ Medical Secretaries, Clinical Administrators and Trackers to ensure new patient referrals are registered in accordance with targets, appointments are made and communicated using the appropriate communication channels and that case notes are prepared in readiness for clinic appointments.
To liaise with appropriate line manager and escalate any issues in a timely manner., We are looking for candidates with skills in Admin and Clerical to grow our outstanding bank team. We would like to invite you to join our team working to support a range of functions across the hospital:
+ Reception
+ Customer Service
+ Administration
+ Telephonist
+ Booking Coordinators
+ Data Entry
+ Audio Typist

Working for our organisation
The Christie specialises in cancer treatment, research and education. It is the largest single site cancer centre in Europe.
Treating more than 44,000 patients a year from across the UK, we became the first UK centre to be officially accredited as a comprehensive cancer centre. We also have our own dedicated hospital charity to improve care for our patients and their families., Responsible for registering and triaging new patients to The Christie and Peripheral clinics on the appropriate patient administration system including routine use of case note tracking system.
Assist in assessing the patient's eligibility for NHS treatment and inform the appropriate senior member of staff in order for queries to be investigated.
Work closely in conjunction with the Pathway Trackers and PA/ Medical Secretaries to ensure smooth work flow and good communications between departments, and that any problems are dealt with promptly.
Adhere to all written instructions on the proforma with regard to scheduling and booking of appointments.
Responsible for the retrieval of outside notes and films and reports as requested.
To contact patients by phone with regard to their appointments and to annotate case notes.
To book patients' transport as per protocol and request interpreters as appropriate.
Clinic preparation for outpatient clinics and theatres ensuring preparation forms and blood forms are completed and attached to clinic notes appropriately and tracked to appropriate department.
File all relevant paperwork into patient case notes appropriately.
Collate and disseminate all incoming and outgoing correspondence appropriately.
To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patients treatments and appointments, and effectively deal with queries from patients, GPs, Hospices and other outside agencies.
Responsible for sending radiotherapy treatment and RTP planning letters to patients.
Preparation of case notes for admissions ensuring they are tracked to the appropriate department.
General reception duties booking patients into clinics and outcoming appointments.
Add to Outpatient waiting lists for radiotherapy taking instruction from a booking form and tracking case notes from peripheral clinics.
Contribute to the training of new members of staff within a given area as required.
Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services.
Undertake general clerical tasks as delegated by the Clinical PAs and Clinical Administrators, to contribute to the smooth running of the team.
This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.