Bank Administration Co-ordinator

An excellent opportunity has arisen for an experienced Admin Team Leader to join our Forensic Outreach Liaison Service (FOLS).

The successful candidate will be working with a diverse, multidisciplinary team, and your responsibilities will include supporting the service in the safe and effective delivery of high quality healthcare.

Reporting directly to the Service Manager the Admin Coordinator will ensure a highly efficient and effective administrative support service that is responsive to needs of this complex and specialist service. This will include ensuring that the following service areas are provided to a consistent, high standard:

• Reception


• Appointment booking


• Frontline patient liaison


• Medical admin staff.


Toprovide line management to staff working in the above service areas.

The post holder will work to defined policies but is required to work on own initiative, utilising broad guidance as required. The Admin Coordinator will be the admin specialist, developing and maintaining effective administrative support throughout the service, and will work autonomously in this role.

Main duties of the job

The post holder has a responsibility to develop, implement and maintain care group specific policies, protocols and related systems.

A key part of the role will be to manage and maintain the performance reporting systems for the team, and to ensure the accuracy of these systems.

Manage the service central office environment, developing and improving working practices, setting the appropriate standards and culture, and ensuring that work throughout the service is delivered on time and to the highest standards. This will include the maintenance of effective data collection systems and ensuring that the administration team are working within such systems effectively.

To manage the admin and related budget and having delegated budgetary responsibility for expenditure on the Service Manager's budget.

Assist and engage in Trust-wide policy development, personally ensuring recommendations from Serious Untoward Incidents (SUIs), near misses, complaints and other incidents are shared across all ward teams and groups throughout the service.

Develop working relationships with key people within the Trust to help support and develop the business of the care group and to play an active part in developing a culture of performance management.

To help our staff thrive in their roles we offer regular, good quality supervision, appraisals, in-depth training and development opportunities.Within our organisation we have a strong focus on employee wellbeing and have an employee assistance programme which can be accessed byall staff.

Staff have access to a range of different discount schemes offering discounts on a range of things from meals out to gym membership.