Bank Administrator

The primary responsibility of this position will be to manage the front reception desk at our clinic on an ad hoc basis. You will play a crucial role in ensuring a seamless and efficient process for patients as they arrive, providing them with a welcoming and friendly experience. In addition to handling reception duties, this role also offers the opportunity to provide valuable administrative support to the clinic team. The position is bank which is well suited for someone who is flexible and willing to take on available hours as needed. This position provides an excellent opportunity to contribute to the smooth operation of our clinic and make a positive impact on the overall patient experience. Principle Duties:

• Meeting and greeting patient, visitors, consultants and staff at reception, and acting as the main point of contact for queries;
• Taking telephone calls, answering patient queries and taking messages;
• Booking/amending patient clinic appointments;
• Raising invoices and collecting payments in person and over the telephone;
• Updating systems with details from patient registration forms;
• Maintaining an organised, tidy and well-stocked reception area;
• Scanning of relevant documentation onto the system, general housekeeping and filing;
• Responding to patients queries and questions through a shared inbox;
• Maintain thorough and accurate records of all patient and consultant correspondence;
• Cross role cover to support the team during times of annual leave and adhoc absences.
  
  The successful candidate will have experience of working within an administration setting and knowledge surrounding healthcare practices.
  
  Schoen Clinic Chelsea is nestled in a discreet location in the heart of Chelsea, London treating patients 11 years+ with eating disorders and adults (18 years +) with anxiety and mood disorders such as depression, OCD and panic disorders. The clinicis bright and modern with 6 consulting rooms, 3 group therapy rooms, a large patient lounge, a relaxation area and a fully-fitted, modern training kitchen to help rehabilitate patients with eating disorders.
Our culture of world-class medical excellence is based around our five key values:
• Accountable: Taking ownership of the things I say and do
• Caring: Treating others as I would like to be treated
• Collaborative: Working together to make a winning team
• Courageous:Being proud to be different and challenge the norm
• Determined: Seeing things through to meet and exceed expectations
  
  You will have access to a wide range of benefits which include (but not limited to):
• Professional development opportunities so that you can build your career with us
• Eye care scheme with Specsavers
• Online benefits portal with high street and online shopping discounts
• Winter flu jabs
• EAP assistance on a range of topics and concerns