Bank Administrator Shropshire

To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
Handle incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate. Taking accurate messages and passing them to the appropriate person in a timely manner.
Type a range of documents including emailed requests, copy typing and audio transcription (via Winscribe digital dictation system).
Prioritise own workload and meet deadlines in order to meet the requirements of the post.
Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO.

By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by

• Supporting your career development and progression.


• Excellent NHS Pension scheme


• Extensive Health and Wellbeing support and resources


• Free car parking at all trust sites


• Free flu vaccination every year


• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)


And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by


• Supporting your career development and progression.


• Excellent NHS Pension scheme


• Extensive Health and Wellbeing support and resources


• Free car parking at all trust sites


• Free flu vaccination every year


• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)


And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

KEY DUTIES AND RESPONSIBILITIES:
Main duties and responsibilities:
Ø To be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner

Ø To open, sort and distribute post (incoming and outgoing), faxes, memos and other messages

Ø Photocopying, filing and retrieval of information both paper and electronic based, as required

Ø To use a range of office machinery including the use of computerised data systems and word processing facilities

Ø To organise own workload using independent judgement to prioritise required tasks and duties

Ø To support the Team in organising the administrative function of the team and with provision of office cover for during times of absence and where appropriate

Ø To provide confidential administration support to the Team

Ø To be responsible for arranging room bookings and hospitality/refreshments on behalf of the Team and maintain the relevant Outlook calendar/s

Ø To provide a word processing service to team members, which may contain information of a confidential nature

Ø To respond in a courteous and professional manner to clients, visitors and other agencies and their teams

Ø Collating and inputting data in a timely manner into both manual and electronic systems

Ø Support with regular stock checks and ordering/receipt of office stationery

Ø Responsible for any personal development necessary to fulfil the requirements of the post, attending any training required and fulfilling objectives set during regular appraisals

Ø To assist in maintaining and improving services

Ø Assist in maintaining own and others health, safety and security and help to maintain a clean and safe area in which to work

Ø To act in a calm and professional manner at all times

Ø To actively promote and ensure own actions support equality, diversity and rights as outlined in Trust policy

Ø To undertake such other duties as may be required suitable to the banding of the post

Communications and Relationships

Ø Liaise and communicate with a range of staff, managers and Team Leaders and other agencies with a professional and sensitive approach using a variety of communication and customer service methods

Ø Maintain a high level of confidentiality at all times

Ø Always acts in a manner which promotes the Trust's Vision, Values and Behaviours

Systems and Equipment

Ø Frequent use of Microsoft Office applications i.e. Outlook, Word, Excel and PowerPoint

Ø Use of a manual bring forward system to prioritise own work load and to support managers in preparing in advance for meetings

Decisions and Judgements

Ø To work within clear guidelines and processes but will have some limited autonomy to plan and prioritise own work

Physical demands of the job

Ø Dexterity, coordination for keyboard and telephony skills

Mental effort

Ø Concentration required on telephone enquiries and for checking work.

Emotional effort

Ø Occasional indirect exposure to distressing or emotional circumstances

Responsibility for patient/ client care

Ø Incidental service user/ carer contact, providing first point of contact

Responsibility for Policy/ Service Development

Ø Follows policies in own role

The Temporary Staffing Team provide bank staff to teams and wards throughout our trust's geographic foot print including Shropshire, Telford and Wrekin. We are seeking a friendly individual to join our team of administrators Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.

You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.