Bank - Orthoptic and Optometry clerical officer

The Orthoptic and Optometry department at Maidstone Hospital are looking for a bank clerical officer to assist with the administrative duties to support the Orthoptic and Optometry services in the eye clinic., The post involves registering patients, booking patients in for their appointment, answering the telephone, handling patient records, preparing notes for clinics and tracking them to health records, monitoring the waiting room and supporting the clinical team with clerical queries., The Orthoptic and Optometry clerical team are looking for bank staff to work 2 sessions a week.
The post-holder will be responsible for providing a front-line reception service for the Orthoptic Department patients, their relatives/carers, visitors and staff ensuring a high standard of customer care to all. This involves welcoming patients to the Orthoptic Department, booking them in and out of the clinics, cashing clinics up, arranging follow up appointments and dealing with telephone and face to face enquiries from patients, relatives /carers and other health professionals.
The post holder is also responsible for arranging patient's health records for clinics by requesting, locating and preparing the notes for the Orthoptists.
The post holder needs to have knowledge of and adhere to all hospital and departmental policies and procedures with regard to appointments, waiting lists, admission and discharge procedures, hospital records and recording of information for statistical purposes.
Please take time to customise your personal statement to ensure it accurately reflects the position you are applying for, and that your application is checked for errors / omissions prior to submission. Please note that incomplete applications may not be submitted for shortlisting. We experience high levels of applications for many of our vacancies and therefore recommend that you submit your application as early as possible in order to ensure it is considered if the vacancy is closed early.
Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying. Shortlisted candidates will be contacted via an email as soon as possible after the closing date. Should you receive an invitation to attend interview, please confirm or decline your attendance. Interview slots will then be allocated on a first come first serve basis.

MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.