Bank Receptionist

A. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Administrative and Reception Duties Greet clients and visitors in a courteous, friendly and helpful manner. Deal with face to face, telephone and email enquiries from the public about the range of services available and direct them to other services if necessary. Ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately. Maintain stock levels of provision used in the department and ensure clinical and public areas are adequately stocked with supplies, stationery, and client information. Ensure that the public areas are tidy at all times. Liaise with clinicians and other staff as required to ensure the smooth running of the centre and to understand the importance of teamwork. Routine reception duties including filing, photocopying, switchboard, minute taking, letter writing, post, organising diaries, booking rooms, and responsibility of the waiting areas. Assist the Operations Manager by helping
to complete weekly, monthly and annual health & safety checks (to include but not limited to fire safety, panic alarms & water testing). Undertake fire marshal and first aid training to act as a first point of call in the event of an emergency. Provide general admin support to the Mental Health Referrals Coordinator as required. 2. Education, Training and Professional development Participate and assist in evaluation and feedback including administration aspects of audit as required. Participate in the appraisal process and give feedback to support your own and team development. Attend team and departmental meetings and actively participate in service improvement. Proactively participate in one to one meetings with line manager, identifying own learning needs, and ways that these may be met. To train and support new and temporary staff. 3. Communication and Information Resources The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members. Communicate effectively with clients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Maintain a high standard of accuracy in record keeping and documentation. Accurately record and amend client information to acceptable data quality standards using manual systems in place and any new electronic systems in place as they are introduced. Undertake relevant training for electronic information systems in place and under development.