Bank Receptionist / Administrator - Primary Care

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. We operate 13 GP practices across Tameside & Glossop Manchester and Buxton and due to growth of our primary care services, we are looking to employ additional Bank Receptionists / Administrators across these locations based at an individual site or multisite role across a number of services.,

• Welcome and receive all patients and visitors to the Practice.


• Assist and direct patients to the appropriate healthcare professional/service.


• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.


• Project a positive and friendly image to patients and visitors either in person or on the telephone.


• Complete new registration procedures and ensure accurate recording of details at all times.


• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.


• Action repeat prescription requests.


• Provide test results to patients.


• Accept payment and issue receipts for private services.


• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.


• Act as a chaperone for general examinations if requested.


• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.


• Deal with general enquiries and explain procedures as requested.
  
  The successful candidates will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be highley desirable but not essential.
  
  At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.


We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Benefits package

As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:


• working for a values-driven organisation;


• Real living wage employer;


• access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;


• 30 days annual leave, rising to 32 after five years of continuous service for full time staff


• flexible pension benefits including NHS pension scheme;


• flexible working hours and policies;


• family friendly and carer policies;


• opportunities to apply for innovation and quality awards;


• access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources;


• gtd healthcare social and fun activities; cycle to work scheme.