Bank SPoA Administrator

The Community Nursing Single Point of Access is a contact centre for Community Nursing Services within NHFT including District Nursing, Intermediate Care and Specialist Palliative Care. The team is an integral service within Community Nursing.
The post holder will be working in an integrated skill mix team of both administrators and clinicians and will work closely with the Community Nursing teams. This is an important, customer focused role involving acting as an interface with patient and their families as well as healthcare professionals and external stakeholders who wish to refer to NHFT Community Nursing Services.
Staff Bank provides temporary admin & clerical staff for different roles throughout Northamptonshire Healthcare Foundation Trust. Roles available are varied in terms of hours and base and can be short or long term with different lengths of working weeks By applying for this role you are applying to work directly within the Trust SPoA Team. In addition, you will receive the opportunity to take Admin roles across the organisation., An exciting opportunity has become available to join Northamptonshire Foundation NHS Trusts Staff Bank Team working within the Community Nursing Single Point of Access (SPoA). We are a small and friendly team looking to grow our team with people that are passionate about delivering excellent customer service. This is a busy, dynamic team, actively looking to recruit hard working bank staff who enjoy a fast paced environment. We need fun-loving and energetic people who are passionate about helping people to access the services they need. The role involves being the first point of contact for patients and health professionals who are calling to make contact with our Community Nursing Services; prioritising calls and addressing urgent needs using a clinical software programme whilst working closely with the clinicians.
The SPoA service currently runs 8-6pm, with potential bank shifts to be taken in shift patterns of 8am-4pm and 10am-6pm.
You will need to be flexible working over shifts 7 days per week, Monday - Sunday.

Working for our organisation
The Trust has two Mental Health hospitals in Kettering (St Mary's) and Northampton (Berrywood), three community hospitals in Corby. Wellingborough (Isebrook) and Daventry (Danetre) and a vast array of different services across these areas. Recent roles have included admin and clerical work in prisons, our new single point of access call centre and ward admin at our Berrywood Hospital in Northampton and support to our finance team in Kettering. The availability of work changes on a day to day basis with new opportunities opening up each week.
We have a wide variety of temporary posts that will be both challenging and rewarding, including good rates of pay, flexible hours, training, and access to full NHS benefits, the bank is offered as a zero hours contract with no guarantee or work. We also offer Wagestream (An optional service to allow staff to access a percentage of there earned wages before the monthly pay date), Applications will be transferred to the TRAC system, by completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records
Correspondence regarding your application will be sent to you via a TRAC system account.
Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.
Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)
Please note if a DBS is applicable for the position then a charge will be deducted from your first salary or upfront cost if a staff bank position.
Please note that all new starters to the trust are subject to a probationary period.

You will need to be organised and efficient and have excellent skills in using Microsoft Office programs including outlook, Word and Excel. Candidates must be willing to learn new IT Systems as required and have good accurate typing skills.
If you feel that you would like to join our Staffbank and have relevant experience and want to work in a busy fast paced environment we are eager to hear from you.