Bank Support Worker

Accountable to Managers of Valley House Services
Salary £14.12 per hour (£12.28 per hour plus £1.84 per hour for rolled up
holiday pay)
Hours As and when required
Qualifications and Experience Experience of working with people in a supportive and
empowering way.
Job purpose To offer a quality service to people using Valley House services
within a team approach.

Service Delivery

1.1 Contribute to the services' shifts between 8.30am - 4.30pm, Monday to Friday and group
work responding to existing and potential service user needs.

1.2 Actively participate in the on-call Rota (if applicable).

1.3 Respond to referrals from individuals and from other agencies including police, social
services, housing emergency duty teams and other statutory and voluntary agencies.

1.4 Carry out assessments as required to ensure an appropriate service is offered to people
who are referred.

1.5 Ensure a safe, secure and supportive environment to all service users.

1.6 To actively participate in all services as required.

Service User Support

2.1 Welcome new and potential service users to Valley House.

2.2 Support service users (individuals, families and children) to assess their own needs including
housing, health, training, leisure, group work and emotional support.

2.3 Work with service users experiencing a range of challenging and complex needs.

2.4 Offer advice and guidance regarding appropriate services with Valley House or externally.

2.5 Act as advocate on behalf of service user.

2.6 Enable service users to interact positively with each other and their local community.

2.7 To support service users to identify any risk and needs and devise safety and support plans
as appropriate.




Other

3.1 As part of the Valley House Bank staff team to work with all Valley House services and
actively participate in all relevant meetings/groups and outreach work where appropriate.

3.2 Liaise and work effectively with other professionals and agencies in partnership with and on
behalf of service users and Valley House.

3.3 Work within confidentiality guidelines.

3.4 Maintain accurate records, files and case management systems as required.

3.5 Participate in, and take personal responsibility for, own relevant training and
personal/professional development, including individual personal development reviews.

3.6 Work within Valley House values, aims and policies, procedures and good practice
guidelines.

3.7 To undertake any other duties as agreed with their line manager.

Experience of working with vulnerable people in an empowering way
Experience of working with conflict, distress and challenging behaviour
Experience of liaising with other statutory and voluntary agencies

KNOWLEDGE & UNDERSTANDING
An understanding of good practice in relation to vulnerable adults and children
Knowledge of statutory and voluntary support agencies in Coventry
Best practice in Safeguarding children, vulnerable adults and young people

SKILLS AND ABILITIES
Effective verbal and written communication skills to support individuals
Ability to make sensitive and immediate assessments and decisions appropriate to circumstance
Ability to develop and maintain contacts with service users in a professional manner
Ability to identify and access appropriate resources

ADDITIONAL REQUIREMENTS
Be mobile and able to travel at short notice - car driver with use of a vehicle

2. Workers should not refuse to undertake any work, which is not specified in this Job
Description, but they should record any additional duties they perform and these will
be taken into account when the post is reviewed.
3. Valley House is an Equal Opportunities Employer and requires its employees to
comply with all current equality policies both in terms of equal opportunity for
employment and access to services.
4. Valley House is committed to making any necessary reasonable adjustments to the
job role and the working environment that would enable access to employment
opportunities for disabled job applicants or continued employment for any employee
who develops a disabling condition.
5. All posts at Valley House are subject to continued funding.
6. This job description may be subject to change by agreement from time to time to
reflect the changing needs of Valley House and its funders.