Bank Support Workers

Caritas Diocese of Salford is excited to be opening a new supported accommodation project for those who are homeless in Manchester. The new accommodation at Caritas House will offer a pathway out of homelessness for single men with low support needs and it will provide high-quality, single-room accommodation with 24-hour staffing for 19 men. Morning Star Hostel in Hulme, also provides high quality supported accommodation to 20 single men with low support needs and this hostel is also staffed 24 hours a day, 7 days a week.

Therefore, we are looking to recruit Bank Support Workers to work a variety of shifts, including overnight, to ensure a smooth service for our new accommodation and Morning Star Hostel.

You will provide a friendly and professional welcome to residents coming in and out of the building, as well as spending time with residents when they are in communal areas. You will ensure high standards of cleanliness and comfort in the building to create a welcoming atmosphere, as well as taking pride in the appearance of the building and facilities.

You will assist in the smooth running of the accommodation/hostel such as maintaining a safe environment, monitoring CCTV, answering telephone calls and undertaking health and safety checks. You will also log information for the day staff and provide a detailed handover. Additionally, you will maintain the security of the building and report any incidents or accidents to on call staff/emergency services. Residents will be supported by signposting them to support services, respond to any need for first aid, as well as abiding by service procedures and guidance.

Experience of working within a residential setting or similar and interaction with people that are homeless is essential.

If this sounds like the next step, you are looking for and you would like to work in a service passionate about supporting people to find new homes and rebuild their lives then we would love to hear from you!

Salary Policy - The pay structure is designed to attract and retain the most talented and dedicated people. The structure is reviewed on an annual basis to ensure that salaries remain affordable and competitive

Annual leave - We have an annual leave entitlement of 26 days per year in addition to bank and public holidays. Our annual leave year operates from 1 April to 31 March

Pension Scheme - We provide all employees who earn more than the threshold membership of a pension scheme with Aviva. Currently our contribution is 5% of qualifying earnings.

Life Insurance - Twice annual salary payment for a death in service.

Occupational Sick Pay Scheme - Caritas offers a generous Occupational Sick Pay Scheme which increases with length of service.

Employee Assistance Programme - We offer employee's access to an Employee Assistance Programme from Health Assured which offers the following support:

• 24/7/365 confidential life management line Counselling Medical line - 24-hour access to trained nurses Eldercare, childcare support and access to legal and financial information Manager Consultancy and Support Service Critical incident telephone support including stress intervention Online help and advice for various issues Health and preventative wellness programmes.


Maternity and Paternity Pay Scheme - Caritas offers Maternity and Paternity Pay schemes.

Support, Learning and Development - We are committed to developing skills and expertise and offer training and support to all employees. Employees are encouraged to develop and are required to attend mandatory training, other appropriate training, participate in supervision, annual appraisals and development reviews.

Policies and Procedures - We have comprehensive policies and procedures which support family friendly policies including flexible working and work life balance.

Eye Care Scheme - Employees who are computer users have the right to request an eye test, the cost of which will be refunded and if glasses are required for VDU work a financial contribution will be made.

Annual Staff Conference - Staff are invited to attend the Annual Staff Conference.