Bank Switchboard Operator - Wexham Park

Are you a people person? Do you have previous switchboard experience? Do you have good communication skills? Do you have good IT skills?
Are you able to support an ever-changing environment to improve service delivery?
Frimley Health Switchboard Operators are a friendly team who cover a 24hr service, 7 days per week.
Estates Switchboard is recruiting Bank Evening /Afternoon Switchboard Operators to join our team at Wexham Park Hospital
The vacancies are as follows:
+ Bank Operators
+, Covering Weekday Evenings 4pm - 9pm, The successful candidate will need to:
+ provide a professional and courteous service at all times to all incoming calls to the Trust
+ Be responsive to all call types particularly those that support patient care
+ understand and empathise with the diverse population that the service supports, + To answer all calls to the Estates and Non-Clinical Services Help Desk in a prompt, courteous and helpful manner
+ Enter data accurately into the Planet FM database
+ Organise taxi bookings for Trust staff in line with the Trust Taxi Policy (TPP172)
+ Look Up Patient Whereabouts Using the Epic Application
+ Cover annual leave or sickness for other Operators when necessary. (Please note that duties may need to be changed at short notice to cover sickness or emergency annual leave)
Switchboard
+ Ensure the switchboard is always covered
+ Act as a first point of contact for patient enquiries and sometimes complaints, answering calls in a prompt and polite fashion
+ Take down accurate information and pass on when required
+ Ensure all emergency lines are answered immediately
+ Act on Trust procedure in the event of an alarm call e.g. Cardiac arrest, fire alarm, major incident
+ Be aware of the Trusts major incident policies and procedures and act on them accordingly
+ Take precise details and act, be able to immediately to carry out cardiac, trauma, paediatric bleep calls
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo