Bar Assistant

We operate our bars all year round, serving a variety of clients, ranging from our student populationto conference and event guests, ensuring all guests receive a friendly, enthusiastic and customerfocused service.,

• Operate as a representative of the University's catering & hospitality team, with high
attention to detail, professional behaviour and demonstrating a "can do" attitude.
• Preparation of professional bar setups, and service of high-quality food and beverage service
• Assist Commercial Catering teams in set up and delivery where required.
• Provide a high quality of service pitched to all our various customer's needs; working to the
departmental values and SLA's with a high standard of approach and delivery to customers whether working individually or as part of a larger team,
• Maintaining a clean and organised bar area, including quickly responding to spills and other
health and safety hazards
• Awareness and application of all licensing legislation with acute understanding of responsible
drinking and duty of care to customers.
• Maintain a professional relationship at all times with all customers and stakeholders even
under high pressure situations.
• Utilise the various till systems accurately to take orders and process payments and run low
level reports as required.
• Be responsible for delivering services to the agreed standards at student bars, function bars,
conference bars and various drinks receptions
• Adhere to and promote all Departmental, Institutional & Legal procedures such as COSHH,
Health Safety and Welfare, maintenance requests, reporting of incidents, cash & stock Handling locking up and security
• Have a flexible approach to working at Events/Functions Event/Client Management as
required for Events & Functions
• Monitor and replenish stock levels as required, highlighting low level stock to management
team to ensure consistent delivery.
• Maintain a high standard of personal appearance, and to wear the correct uniform at all
times
• Clear tables, wiping surfaces, sweeping and mopping of floors regularly and operating the
dishwasher to ensure ample glassware is available
• Change barrels, accept orders into stock and process line cleans as required.
• Work in other areas within the Commercial Operations Department as required
• Work sustainably and efficiently, sorting of waste for recycling and disposal of incorrect
recycling. Responsible for usage of utilities and resources
• Undertake such other duties as may be requested by the Bar Management team or
Associate Director of Commercial ServicesUniversity ValuesAs a University we have chosen five values to underpin our learning community. These are the valueswhich we will all work by and for which we want the RAU to be known. We are:
• Collaborative - we believe in the power of working together. We are stronger as a community
of practice - inspiring each other, identifying shared goals, and providing reciprocal support leads to greater success.
• Open-Minded - we are receptive to new ideas and we value the diversity of experiences and
skills. We are committed to listening to everyone across the RAU community.
• Resourceful - we adopt creative approaches to achieve our goals while setting higher
standards, promoting professionalism and sustainability.
• Responsible - individually and collectively we take accountability for our actions working with
integrity to achieve the highest ethical standards.
• Inclusive - we acknowledge the fundamental value and dignity of all individuals and are
committed to maintaining an environment that seeks to eliminate all forms of discrimination and respects diverse traditions, heritages, and experiences,
• The University is committed to equality of opportunity. All staff are required to comply with
current legislation, University policies and good practice guidance.
• All staff are required to act in a way that safeguards the health and wellbeing of children and
vulnerable adults at all times. The post holder must be familiar with and adhere to appropriate safeguarding policies and guidance and participate in related mandatory/statutory training. 3Reviewed December 2024 Managers have a responsibility to ensure their team members understand their individual responsibilities with regard to safeguarding children and vulnerable adults.
• All staff are required to participate in the University appraisal process and should ensure they
are familiar with the process and plan time to prepare for their appraisal. Following the appraisal, staff are expected to undertake in any necessary learning and development and work towards the objectives that have been set.
• The University expects staff to attend any training designated as mandatory and to undertake
learning and development activities to support their role. Managers must facilitate learning and development within their teams.
• It is a condition of employment that staff will not disclose any information obtained in the
course of their duties other than to those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure and that restricted information or highly restricted information to which they have access remains confidential during and after their employment at Royal Agricultural University. All staff must undergo appropriate data protection training as required.
• All absence from work must be reported in accordance with the University's absence
procedures and recorded on iTrent.
• The University acknowledges its responsibility to provide a safe, smoke free environment, to
its employees, service users and visitors. It is the policy of the University not to allow smoking on University premises other than in specifically designated areas.

MeasuredRequirements Essential ByThe post holder must be able to demonstrate: or A) Application Desirable Form B) InterviewEducation & QualificationsA good standard of education - GCSE or equivalent E AExcellent interpersonal and customer care skills E BBasic Food Hygiene Certificate D APersonal Licence D ABar or Catering Experience D A, BExperienceCash handling experience D A, BFirst Aid Qualified (or willingness to undertake qualification) E AKnowledge, Skills, and AbilitiesFlexibility in working hours E A, B, Ability to be able to lift and move heavy objects up to 25kg E A, B

We offer a range of Staff Benefits including a 35-hour working week, a generous 30 days annualleave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free andguaranteed parking on campus and free shuttle bus from campus to Cirencester town centre,discounted catering facilities, discounted onsite gym, free library services, employee assistanceprogramme, occupational health and counselling services, cycle to work scheme and staffdevelopment opportunities.