Bar Supervisor

This is a key role in the organisation, calling for a competent individual who has experience in managing bars and cellars. They will ensure the team are fully trained and carrying out tasks productively and to a high standard.

Main Duties

General

· Lead a team of casual bar staff, ensuring bar service is carried out efficiently and to a high standard, and ensuring all patrons are receiving the best possible customer service at all times

· Overseeing all procedures relating to the opening and closing of theatre

· Allocating fobs, radios and torches to necessary staff, and ensuring they are returned in the same condition at the end of each shift

· Ensuring any issues or complaints are resolved quickly and professionally.

· Managing any open tabs and organising payments

· Greet and look after VIP guests when needed

· Covering Shifts at Courtyard Bar and Kitchen when necessary

Bar

· Supervising all aspects of bars across the theatre, ensuring they are set up and closed down correctly each day

· Responsible for ensuring cellars are tidy and maintained to a high standard

· Ensuring stock rotation is applied

· Ensuring all staff are working under the theatres Challenge 25 policy.

· Ensuring staff meet the standards of the bars, addressing and correcting bad practice where needed

· Pre-empting any problem customers who may cause disruption, refusing service and reporting to a manager if necessary.

· Ensuring any wastage or breakages are recorded correctly

· Being aware of stock levels across the theatre, moving stock as needed and reporting any shortages to line manager

· Manage stock control

· Training new staff as required, We would appreciate it if all candidates could complete the EDI form to help the organisation to monitor diversity across the organisation. We particularly welcome applications from people from the Global Majority for this post.

https://forms.office.com/e/zGMDwYsrdV

We're committed to creating a comfortable and inclusive environment for all candidates, so please let us know if you need any accommodations or special arrangements for the interview.

We strongly encourage all applicants with disabilities and people who are from ethnically and culturally diverse backgrounds to apply as we strive for our team and our work to be informed by and representative of the diverse communities we serve.

· Excellent customer service skills

· Cellar management

· Excellent organisational skills

· Excellent management skills

· Excellent interpersonal skills and ability to deal with the general public on a daily basis

· Knowledge of health and safety requirements and fire procedures

· Understanding of reporting and meeting targets

· Smart appearance

Knowledge of Licensing law

The Royal Court Theatre is a theatre located at 1 Roe Street in Liverpool, England. The current Royal Court Theatre was opened on 17 October 1938. The current capacity is 1,186 (Stalls 290, Circle 403, Balcony 493). The theatre has produced more than 100 shows since 2007. We are proud of our well organised inclusive positive working environment which demands high standards and supports at its core a good work / life balance. Our unique theatre kitchen has been providing great food for our audience for over 20 years. The Courtyard is our sister venue catering for up to 50 diners on an à la carte menu.

We are looking to hire motivated individuals and caring characters to join our floor team. Our philosophy is we care very much about our team as much as our customers.

Belief: That our brand of theatre production and participation programmes can be enjoyed by most people, and have a powerful impact on their lives, whether they have had previous theatre experiences or not.

Vision: We make a difference to people's lives through entertainment, emotion and education. We put Liverpool lives on stage and present our work in a unique way to engage non-traditional theatre audiences. We enrich the lives of our audiences and participants culturally, socially and economically by connecting people to Liverpool.

Mission: To become a key organisation through which audiences can develop a love for theatre in all its forms. To be known throughout the UK as a leading producer of quality theatre and inspiring engagement programmes for non-traditional theatre audiences. To truly embed Equality, Diversity and Inclusion into our organisation and programmes.

· Salary: £12.25 per hour depending on experience

· Hours: Flexible hours in line with the performance schedule and the needs of the role and organisation

Staff Benefits
· Pension contributions

· Health and Wellbeing Support

· Complementary tickets to all main house shows

· An invitation to dress tech night for all main house shows

· Staff discounts on meals and drinks in our café and bar