Be Heard Team Manager

1. Overseeing the day-to-day running of the service, coordinating staff, ensuring service delivery is efficient, effective and delivered in line with the budget. 2.Providing effective line management support and performance management to a team of skilled Mental Health Youth Workers and Volunteers. 3.Managing the referral system and pathway for the service, including triaging, assessing suitability, and signposting referrals in line with the young persons needs and communicating with parents/carers/guardians. 4.Supporting the team to deliver a drop-in that is welcoming, safe, and responsive to the needs of the young people attending by sharing examples of good practice and sourcing useful resources to support service delivery. 5.Delivering and overseeing activities that are fun and creative to support the mental health and wellbeing of the young people attending. 6.Collecting service data, including information about needs, activity data and outcome information to identify areas for
improvement and good practice and ensure progress against the agreed framework. Producing regular insight and progress reports that demonstrates the impact of Be Heard. 7.Contribute to the pilots evaluation and present any outcomes and learning to relevant partnerships and Teesside Minds Board. 8.Support the development of funding applications to sustain and expand the model across Teesside. 9.Facilitate the provision of regular peer support including opportunities for staff and volunteers to reflect and share learning as well as to discuss any upcoming/ongoing issues and how to deal with those promptly, consistently, and appropriately. 10.Taking responsibility for safeguarding within the drop-in, following Teesside Minds policies and processes, and providing advice and guidance to the staff and volunteer team as needed. 11.Delivering staff and volunteer training to support the effective delivery of the service and meet identified needs of the young people. 12.Liaising and building
partnerships with external stakeholders including health, community and youth providers. 13.Taking responsibility for own health and safety and all health and safety issues related to the role and contribute to Health and Safety systems. 14.Undertaking administrative duties as needed. 15.Always working within the policies and procedures of Teesside Mind. 16.Undertaking other tasks commensurate with the position as required.