Be Well Customer Advisor

The Be Well Team are committed to supporting the health and wellbeing of our residents across the Wigan Borough.

You will be responsible for dealing with and responding to a full range of Be Well enquires, including but not exclusively the triage of participants onto a variety of our Health Improvement & Wellbeing programmes, online account registrations, membership enquiries, activity bookings and general Leisure Centre enquiries via phone but also via other routes such as e-mail and web contacts.

You will embrace and effectively engage our residents in an asset-based conversation that seeks to understand the knowledge, skills, and talents, needs and aspirations of our residents and ensure they are signposted to the relevant support access routes that could improve their health and wellbeing.

Shift patterns vary, Monday to Friday, between 9:00am and 18:30pm. The intent is to introduce Saturday working into the rota to meet the needs of the service. The role is predominantly based within the Be Well office in the Wigan Life Centre however attendance across the Be Well sites may be required to support with training and outreach activity.

You will have the ability to work as part of a team and take your own initiative. Possessing a minimum of 5 GCSE's Grade C or above to include Maths and English or equivalent qualifications you will be able to demonstrate experience of working in a customer service environment and the ability to remain calm and professional.

With a passion for Health and Wellbeing and an advocate for Be Well you will hold excellent interpersonal skills with effective verbal and written communication skills.

Through your skills, qualifications or experience you will be competent in using IT systems and the ability to quickly identify problems and provide appropriate solutions.

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

Be Well are committed to creating a culture of health and wellbeing within our neighbourhoods doing more for those who need us the most.

Our vision is to modernise digitally, placing control with our customers. We are on a journey to significantly improve our customer service across the range of Be Well services ensuring the needs of the resident are placed at the centre of our approach.

It is not just about what we achieve as an organisation, but how we do it. Employees are expected to display the Be Wigan behaviours. In return we will provide leadership, reward your commitment, care for your wellbeing, put your ideas into action and offer opportunities to develop.

Salary: Grade 4, £16,513 - £17,358 per annum. £12.18 - £12.80 per hour

26 hours per week