Behavioural Insight and Trials Advisor

The successful candidate will work on a range of behavioural insights projects across different subject areas, including debt recovery and tax compliance, as well as priority areas as they arise, such digital transformation, customer and staff behaviours and policy development. You will be involved in all aspects of projectdelivery, includingscoping, problem solving, behavioural diagnosis, intervention design, qualitative and quantitative analysis, and reporting. You will work on projects with other behavioural specialists and stakeholders as well as other research and analytical teams. Building relationships and communicating with influence are core components of this role. We are proud of our supportive and friendly working environment, and we welcome applications from candidates of all backgrounds and working patterns. The role can be adapted to the strengths and interests of the successful candidate. Key responsibilities are likely to include:

• Using behavioural science theory and frameworks, along with evidence, and primary research to diagnose behavioural problems and design and implement creative behavioural interventions
• Running behavioural field evaluations, such as randomised controlled trials (RCTs), including analysis and reporting of data
• Building and maintaining excellent stakeholder relationships internally, externally, and sometimes internationally
• Raising the profile of behavioural science across the organisation, sharing best practice and capability building
• Providing pragmatic behavioural advice to address varied challenges across tax, savings, communications, and customer experience
• Presenting evidence and recommendations clearly and persuasively
  
  The successful candidate will meet the following essential criteria:
• Strong understanding of behavioural insights theory and how it can be applied to address real-world problems
• Experience of bringing new ideas and creative thinking to enhance project outcomes
• Experience of planning and supporting projects and delivering to deadlines
• Ability to communicate clearly and persuasively, both in writing and verbally, including technical content to a non-technical audience
• Working knowledge of quantitative evaluation methods, including Randomised Controlled Trials (RCTs)and statistical analysis
• A degree in behavioural science or a related discipline or equivalent work experience
• Related disciplines could include psychology, cognitive science, sociology, economics, political science, or another degree IF the degree contained a substantial behavioural science element. You will need to provide details of the behavioural science element of your degree in your application so that it can be assessed at sift. Failure to do so will see your application rejected.
• We can be flexible about the degree requirement if a candidate has significant relevant work experience in the field of behavioural science. Please contact the vacancy holder for more information.
Desirable Criteria: In addition, we consider it desirable for the candidate to demonstrate at least some of the following criteria. Please note that we do not expect candidates to demonstrate all of these criteria, and the successful applicant will be supported to develop their skills once in post.
• Experience of qualitative research, such as focus groups, depth interviews, or digital User Research
• Understanding of the ethical considerations of applying behavioural insights
• Knowledge about tax administration or financial decision making
• Experience with any of the following software packages
• Digital data tools: e.g., Google Analytics, Splunk
• Statistical analysis: e.g., SAS, SPSS, Stata, R
Behaviours We'll assess you against these behaviours during the selection process:
• Communicating and Influencing
• Changing and Improving
• Delivering at Pace
Technical skills We'll assess you against these technical skills during the selection process:
• a short presentation (5 minutes) about a behavioural insights project you have successfully delivered (can be a substantial University project) and answer questions about it.
  
  Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.
We are looking for new Behavioural Insights and Trials Advisors to join our group of ten other behavioural specialists in one of the leading and longest established behavioural insight functions in UK government. Our team is the international leader in applying behavioural insights to tax, savings, and financial decision-making, working to boost revenue to fund vital public services, and improve the experience for all of HMRCs customers - from the largest businesses, to the most vulnerable individuals.

Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension- We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.