Benefits Assessment Officer

Do you have a passion for providing high quality services?

You will join our large benefits team who are responsible for the administration and assessment of benefits, ensuring that our residents are receiving the financial support they are entitled to, to pay their rent and council tax.

We work closely with colleagues across the service and external partners to ensure the most effective delivery of the service to our residents and maximise awards for our customers and support continuous improvement to the service. North Northamptonshire Council Offices are located in Wellingborough, Kettering, Corby and East Northamptonshire so you will have the option and may also be required to work from any of these offices.

The team currently work in a hybrid way, so there are opportunities to balance great face to face service, with the flexibility to work remotely.

What will you be doing?

You will be determining eligibility of claims for housing benefits in accordance with legislation and Council policy, ensuring any necessary documentary evidence is requested and verified.

You will also access claims for council tax support and ensure that decisions are provided to the customer.

You will use our systems to maintain accurate and up to date records of all claims and decisions.

You'll provide advice to the public and deal with enquiries via phone, email and personal interviews

You will have G.C.S.E English and Maths grade 4 or above with demonstrable experience and up to date knowledge and practice in the administration and processing of Housing Benefit claims and Council Tax support.

Your excellent communication skills and excellent eye for detail will be essential.

You will be able to use Microsoft packages and other bespoke systems.

You will have excellent attention to detail and the ability to produce accurate calculations and assessments.

We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

• helping people live active fulfilled lives


• caring for our young people, providing them with high quality education and opportunities


• enabling a thriving and successful economy


• leading on a green and sustainable environment


• ensuring our communities are connected so they can shape their lives and where they live


• providing modern public services


Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

Your differences make us different - Achieve Together.


• a competitive salary


• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.


• opportunities to develop your skills, knowledge and potential in a large unitary council


• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days


• agile and flexible working arrangements to help you with a healthy work-life balance.