Benefits Manager

If the answer to all of these is Yes, then read on as we are currently looking to recruit two enthusiastic and pro-active Senior Benefits Manager to support the growing demand for our teams services.
The benefits team, part of the Customer Compliance Group (CCG) Transformation Directorate (TD) Enterprise Portfolio Office (EPO), drives benefits-focused transformational change across CCG, with a vision to be recognised and delivering best practice transformational change.
As a widely respected Directorate within the Customer Compliance Group (CCG) it’s an exciting time to join us as we continue to grow and evolve to define and deliver the ambitions of the CCG Transformation Roadmap., You will be providing high-quality Benefits Management support across the portfolio of change transforming CCG, including working with specific programmes and projects.
Planning, coordinating and actioning benefits management activity across the team needed to engage with key stakeholders to identify, quantify and establish ownership for beneficial changes in operational delivery. Developing and maintaining key programme / project and portfolio level benefits management artifacts and ensuring they are produced to agreed standards. Providing input to and content for business cases.
Working in a fast passed environment at portfolio, programme and project levels, you will be able to deliver effectively under pressure by planning and managing multiple, competing priorities, often to challenging deadlines. You will identify and analyse technical data, from which you will draw trends and conclusion, allowing you to support requirements prioritisation, assure benefits achievability and communicate benefits and performance improvement opportunities to stakeholders.
Processing information quickly, working flexibly and independently, comfortable with a degree of ambiguity you will liaise effectively with and influencing decision makers.

Person specification
• Develop and maintain a portfolio-level benefits realisation plan / register that reflects approved initiative-level forecast and actual benefits realisation.
• Deliver regular and ad hoc progress reports for the Transformation Hub (portfolio dashboard) and escalate any benefits-related issues and opportunities to the appropriate portfolio governance body.
• Develop and maintain a benefits management framework for CCG that includes standards aligned with those of HRMC and industry best practiced.
• Via stage gate and stand-alone assurance processes, review the effectiveness of benefits management practices at programme and project level.
• Support specific projects to plan, develop and produce the benefits artifacts (maps, profiles, realisation strategy, realisation plans, baselines) to agreed timelines and standards that include identifying and quantifying benefits aligned to delivery requirements, gaining benefits owner sign off, define process flows and controls, establish responsibilities & accountabilities, measurement, reporting and evaluation strategies.
• Build benefit management maturity, knowledge, application, capability and practice within senior stakeholder groups, programme boards, project, change and the benefits teams, through training and awareness-building sessions.
• Develop and maintain a lessons learned repository as part of a body of knowledge repository that supports those within the team and projects to deliver their benefits management responsibilities.
• Co-ordinate and where appropriate draft benefits management content for business cases, ensuring all relevant factors are included, in line with organisational requirements.
• Facilitate CCG’s compliance keyholder business case review process.
• Maintain and drive delivery of a workload plan for the benefits management team.
• Provide expert advice and support to the benefits management, including line management for the benefits support team., We'll assess you against these behaviours during the selection process:
+ Seeing the Big Picture
+ Communicating and Influencing
+ Working Together
+ Delivering at Pace, + A name-blind CV showing up to your last 5 roles, highlighting your key achievements, no more than 150 words per role.
+ A Personal Statement (a maximum of 1000 words), which will illustrate why you think you meet the essential criteria, knowledge and experience for this role. Using the STAR process (Situation, Task, Action, Result) will help achieve a structured document.
+ 4 Separate 250 word statements against each of the 4 behaviours.
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
If a large number of applications are received, an initial sift on Personal Statement will take place.
Then a full sift of your CV, Personal Statement and 4 Behaviour Statements will be conducted against the job description, key responsibilities and essential criteria.
If you are successful at the sift stage, you will be invited to a video interview.
Interview
During the panel interview you will be asked behaviour-based and strength-based questions to explore in detail what you are capable of.
This is an example of a strengths-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Presentation - You will also be asked to give a 10 minute presentation at interview on a subject relating to the role. The subject of the presentation will be provided if successful at sift
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [381394] & vacancy closing date [06/01/2025]’
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
+ Contact the UBS Recruitment Team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role., Current Civil Servants (all contract types) will need to ensure that they are still employed as a Civil Servant on or beyond the start date for the post. If their contract ends (for example due to the end of Fixed Term Appointment contract or resignation) at any point during the application process for the advertised role, they will no longer be eligible and may be withdrawn.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window)., Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Have you got experience of working in a complex fast paced environment? Are you able to build great relationships with key business and project partners? Do you have Benefits Management and Programme & Project Management experience? Can you utilise benefits management approaches to shape programme & project outputs & outcomes alongside enhanced operational delivery, tracking and reporting benefits achievability and realisation through the project lifecycle?, You will already have experience of:
• Working in a Benefits Management environment with relevant qualifications (APMG Managing Benefits)
• Working with a complex workload and being able to plan and prioritize effectively.
• Establishing and maintaining effective working relationships with key senior stakeholders.
• Reviewing complex data, identifying issues, spotting trends or risks, and determining appropriate solutions.
• Working in either a Portfolio Management or Programme & Project Management environment.
Desirable Criteria
You may also have experience of:
• Working in large, complex organisational change environments
• Experience of working in programme or project management environments with relevant qualifications (Managing Successful Programmes / PRINCE 2 or APM Project Management Qualification)
• Experience of developing, reviewing & assuring programme and project business cases (Better Business Cases Qualification)
• Exposure to Change Management approaches
• Experience of presenting complex data and concepts using spoken or written communication skills

Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
+ Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
+ Family friendly policies.
+ Personal support.
+ Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.