Bereavement Administrator

We are a small, close-knit team driven by a shared commitment: to support one another and our partners in delivering funeral services and memorials within our grounds. Working at Easthampstead Park Cemetery and Crematoriumcan be deeply fulfilling, as it enables you to provide compassionate support to families during their most challengingtimes, offering them a sense of peace and closure. We believe that great customer service involves following best practices such as valuing customers' time, maintaining a positive attitude, and offering knowledgeable, helpful support. However, we also like to take things a step further and exceed, rather than just meet, expectations.,

• You will be responsible for entering information accurately and producing daily paperwork.
• You will be taking and entering cremation or burial bookings on to the booking system from Funeral Directors.
• You will be handling general office-based duties including answering the telephone and dealing with face-to-face enquiries. You will also be sending correspondence letters/emails to customers and stake holders.
• You will support Funeral Directors (and their partners) to deliver chapel services, including service set up, checking and demonstrating AV / music system software and checking coffin foot plates.
• You will process general office card, cheque, and cash transactions either face-to-face or over the phone and manage all receipts accordingly.
Interview date... Interviews will be held between the 22nd - 24th October 2024. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible. Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.

You will have a good telephone manner and proven administrative skills, delivering high-quality work with accuracy and attention to detail. In this role, you will need excellent communication skills, both verbal and written. A good level of competence in Mathematics and English is essential, along with a working knowledge of the Microsoft Office Professional suite. If this sounds like you, we'd love to hear from you!


• Generous annual leave entitlement of 25 days increasing to 28 days after 3 years' service (pro rata for part time).
• Annual leave purchase policy.
• An inclusive and social working environment with a variety of staff networks including sports and social clubs.
• Enhanced maternity, paternity, adoption and fostering leave.
• Career development through internal and external training opportunities.
• Local government pension scheme.
• Life insurance cover (linked to the pension scheme).
• A tranquil office location within the crematorium grounds.
• Employee Assistance Programme (EAP) to support employees' health and wellbeing.
• Staff dental and health plans.
• Discounted leisure centre and gym membership.
• Supermarket discount., Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free flu jabs
• Gym membership
• Health & wellbeing programme
• Private dental insurance
• Sick pay
• Store discount
• Transport links