Bereavement Services Operative - Business Support

We are looking for someone who can deal with all aspects of administration for Bereavement Services, whilst delivering excellent customer service and business support. The successful candidate will be expected to provide empathetic support and guidance to bereaved people. This may be done through the completion of statutory paperwork and documentation associated with burials, cremations and commemorations. The key responsibilities for this role are:

• Managing & responding to customer enquiries through email, web forms, social media and face to face
• Taking bookings for cremation and burial services, appointments for scattering or interment of cremated remains, ensuring all information is accurately recorded
• Create, maintain and access statutory written and computerised Burial and Cremation records and registers
• Produce Removal Certificates and Deeds of Grant
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.