BFBS - Account Executive

Are you passionate about building strong relationships and delivering exceptional service? At BFBS Creative, we work closely with Government and Defence clients to provide strategic communications services that make an impact. Our multi-award-winning team thrives on collaboration, creativity, and delivering results that matter.

Are you looking for your first role in account management? If yes, this is a great opportunity to join our team as an Account Executive and play a key role in maintaining and growing client relationships, winning new business and ensuring the seamless delivery of our existing projects. This is a fantastic opportunistic for someone looking for their first role in Account Management.

About the Role

As an Account Executive, you will support our Account Managers and Head of Client Services in managing our key client accounts. You'll work closely with our internal teams, helping to deliver projects on time and in-line with client expectations. Your focus will be on maintaining excellent communication with clients and identifying opportunities for growth within our accounts. You'll have the opportunity to contribute to strategic account planning while assisting in day-to-day project coordination.

· Client Relationships: You will assist the Account Manager in maintaining strong client relationships and be a key point of contact for day-to-day communications. You'll address client queries and escalate any issues when needed.

· Project Coordination: You'll coordinate with internal teams to ensure smooth project delivery. Following up on tasks, timelines, and deliverables will be part of your daily routine.

· Reporting: You will prepare and present reports on project statuses, client meetings, and other key metrics, helping to shape our future strategies.

· Growth Opportunities: Working with Account Managers, you will help identify upselling and cross-selling opportunities, preparing proposals and presentations for additional services.

This is a hybrid role, with flexibility for remote working and typically 2 days per week in the London office.

You are an organised, proactive individual who thrives in a team-oriented environment. You'll bring strong communication skills and attention to detail, ensuring that projects run smoothly and client expectations are exceeded. Here's what we're looking for:

Key Skills:

· Proficiency with Microsoft Word, Excel, and PowerPoint.

· Excellent communication and interpersonal skills to manage client relationships effectively.

· Strong organisational skills with the ability to manage multiple projects and deadlines.

Desirable Experience:

· Prior experience in Account Management, Sales, or Customer Service roles.

· Familiarity with project management and CRM tools is a plus, but not essential-training will be provided.

· Knowledge of the UK Armed Forces or UK Government sectors would be beneficial, but again, not essential.

At BFBS Creative, we're more than just a team-we're a community of passionate, innovative professionals dedicated to making a difference. Whether you're helping us deliver creative services or supporting key client accounts, you'll be part of a company that values your contributions and encourages growth., BFBS is an exciting and rewarding place to work. We are committed to looking after our people, helping them to develop their skills and build successful careers.

What we offer

We offer a competitive employee benefits package that has been designed to support your health and well-being, and care for you financially. This includes a generous holiday entitlement, flexible/hybrid working, family friendly policies and an employee assistance programme.

We are a modern, vibrant and forward-thinking organisation and attract talented people to join and develop at BFBS, where we strive to create an inclusive and collaborative working

environment where everyone can contribute, learn and be themselves. We have a number of networks run by our community of colleagues, including Wellbeing, Diversity and Inclusion.

All applicants must be able to demonstrate current eligibility to work in the UK.