BI Program Manager

The main goal of the BI Program Manager is to support the BI team ensuring on time and successful roll outs of Business Intelligence (BI) solutions. The BI Program Manager will implement effective BI process controls and ensure the value, compliance and effectiveness of BI solutions. The role supports account leadership team(s) by monitoring and reporting on the progress of work flowing through the BI development process. The BI Program Manager maintains the BI demand pipeline using the BI backlog of work. This role supports and monitors the BI backlog of work ensuring appropriate resources are allocated, expected benefit and ROI are reviewed and reported, monitors team workload and track team priorities. This role drives measureable value from the work we do and ensures work is aligned to ur strategic intent of increasing compliance, reducing cost, improving productivity and driving revenue. This will be achieved through the responsibilities defined below. Program Development

• Documents, communicates and ensures compliance to the BI governance & workflow process
• Applies project/program management controls & principles to ensure program discipline, and the quality & timeliness of BI team deliverables.
• Guides solutioning and management of BI team file-sharing, QA, records and knowledge management.
• Ensures compliance of BI team request form processes.
• Collaborates with senior management and business teams across the P&G Account to develop, implement and track business benefits and tangible value from the delivery of BI solutions
• Expands scope of the BI PMO capability beyond the P&G Account so that is able to provide the PMO function to other JLL accounts.
Program Management The single point of contact for requesting initiative support from the BI team.
• Consolidates abstract information regarding requested initiatives, maintains the Initiative list and works with account leadership, requesters and the BI team to prioritize initiatives for action.
• Understands the strategic and tactical business operations, in order for appropriate prioritization for solutions
• Works with SME's in BI CoE, IT and the business to coordinate delivery of BI solutions
• Prepares, organizes and facilitates key meetings, such as team, stakeholder, status, initiative prioritization and initiative/project meetings.
• Leads problem solving teams using data analysis to develop recommendations to transform behaviors and achieve improvement objectives.
• Is an example of using data to drive value; devise and promote creative data analysis & visualization to derive actionable intelligence.
• Helps account team achieve KPI, SLA & JLL financial commitments, Achievement of Contracted Service Levels and Performance Indicators
• Achievement of contracted Customer Satisfaction expectations
• Management of resource to ensure no disruption to client business
• Achievement of savings initiatives as agreed with Client.
• Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
• Achievement of IPMP goals as agreed with line manager
  
  2-4 years relevant work experience required
• Bachelor's degree in Engineering, Business, Information Technology or related field required. MBA or Master's degree in related field preferred.
• Skills and experience managing change management projects/programs
• Agile work experience and familiarity with Jira and Confluence
• Understanding of BI solutioning tools (Tableau, Alteryx, SQL, Databricks)
• Experienced in data maintenance, data analysis, project planning & team coordination
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Comfort around higher management - can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive.
• Domain experience in operations, real estate or finance
• Demonstrated experience with continuous improvement initiatives highly desirable (Six Sigma Black/Green belt a plus)
Critical Competencies for Success
• Good knowledge of business strategy development, business process management, budgeting and business operations.
• Listens effectively and communicates through actions and example.
• Has strong written and oral communication skills (MS-PowerPoint)
• Able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients., Strong communicator - Good presentation skills and possesses strong verbal & written communication skills
• Curious - demonstrates a curiosity and need to understand 'why?'
• Passion for quality - has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible - able to adapt to rapidly changing situations
• Strongly goal-oriented - able to focus on meeting all performance targets
• Is a team player - able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
  
  Acts as leadership role model for JLL by behaving consistently with cultural requirements
• Sets stretch targets for self to achieve maximum team performance
• Sets stretch targets for team to achieve maximum team performance
• Gains respect of JLL people, clients, technical communities, and the broader business community.