Bilingual Credit Control Team Leader

The role requires excellent leadership of a team of credit controllers in order to achieve high engagement and performance. This will be achieve by managing performance and supporting team members to achieve their monthly KPI s. The role requires a keen eye for risk and also to spot new business opportunities through contact with clients and debtors. Your responsibilities as our Bilingual Credit Control Team Leader will include:

• Provides a high level of service to all clients, Business Centres and colleagues whilst minimising risk and ensuring excellent service to clients
• Proactively seeks to understand their teams portfolios to assist them to spot both warning signs and opportunities
• Leads a team of credit controllers to deliver excellent standards of client service and identify new business opportunities
• Measures risk and performance via sampling and coaches team on improvement
• Responsible for the training of team members through regular one to one review and improving performance and productivity through coaching.
• Ensure good communication and cooperation with all stakeholders including Cash Administration and Business Centre relationship teams
• Mitigate bad debt and risk situations across the credit controllers by monitoring their activity and ensuring a high quality of delivery of key processes and procedures
• Identify new business opportunities through contact with clients and debtors
  
  Credit control experience, office environment and customer service experience.
• Good Communication, Excellent customer service and attention to detail
• Credit Control experience in a financial service environment
• Experience managing Risk, Sales, People Management Skills; fluency in a second language (Italian, French or Spanish)
• Basic IT, customer service/ administration NVQ
  
  Bibby Financial Services have an exciting opportunity available for a reliable Bilingual Credit Control Team Leader to join our team based in Manchester. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £30,000 - £35,000 per annum.
We ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We re in the business of relationships. Whether working together or supporting our clients, that s what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want we believe in them and celebrate their success. As our Bilingual Credit Control Team Leader, we will reward you and your hard work with:
• Private healthcare for you and your family
• Company pension scheme
• Wide range of flexible benefits, such as gym membership, technology, or health assessments
• Access to an online wellbeing centre
• Range of discounts from many businesses
• 25 days holiday which increases with service and options to buy or sell more
• Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme