Billing Administrator

Job Title: Billing AdministratorLocation: StocktonDepartment: FinanceContract Type: 12 month FIXED TERM CONTRACT / Full-time, Algeco UK is seeking a focused, motivated, dynamic, and self-starting individual to join our team in Stockton as a Billing Administrator. This role is essential to maintaining accurate contract records and delivering exceptional customer service. You will be responsible for managing a variety of customer queries, ensuring smooth and timely invoicing, and maintaining up-to-date hire contracts. The ideal candidate will have excellent communication skills and a strong attention to detail, ensuring all customer interactions are handled efficiently, whether via email or phone.,

• Customer Query Management: Monitor and action customer queries through the ticket system (email) and phone, ensuring timely and accurate responses.
• Contract Maintenance: Oversee the maintenance and updating of hire contracts, ensuring they are accurate and up-to-date.
• Customer Account Administration: Perform various administrative tasks related to customer accounts, ensuring all details are correct and efficiently processed.
• Invoice Uploading: Upload invoices to customer portals and ensure all relevant documentation is correctly shared.
• Document Requests: Handle requests for copy documents, sending them to customers as required.
• Additional Duties: Be flexible in supporting the business with additional duties as needed to ensure the smooth running of the department.
  
  Customer Service: A proven track record in providing excellent customer service, with strong interpersonal and communication skills.
• Organisation: Highly organised, with the ability to manage multiple tasks and prioritise work efficiently.
• Attention to Detail: A sharp focus on accuracy when handling contracts and invoices.
• Technical Skills: Proficient in MS Office applications, particularly Excel. Experience with financial systems or portals is a plus.
• Problem-solving: Proactive in resolving queries and discrepancies, both independently and as part of a team.
• Adaptability: Willingness to undertake additional responsibilities to meet the needs of the business.
  
  Algeco UK is the leader in modular accommodation not only in the UK but around the world. We provide more buildings for hire than anyone else, including modular buildings for sale and rent, and off-site permanent buildings for sale for temporary, semi-permanent and permanent use.