Billing and Collections Advisor

In each of our 203 settings, Kids Planet Day Nurseries offers the best possible nursery care and education in a distinctive setting where kids are actively encouraged to explore, learn, and socialise with other kids., As a quickly developing nursery company, Kids Planet Day Nurseries has grown from 52 nurseries to 203 nurseries in the last two years. As a result, we are always adding members to our finance team, and we are presently seeking a Billing and Collections Advisor to join our team. The Billing and Collections Advisor's job is to oversee the group's portfolio of nurseries' debt and sales ledger. When parents or the nurseries themselves have questions about invoices or debt, the Credit Controller will be the person to contact first. The chosen applicant will actively participate in the expanding Finance Department at Head Office and possess strong interpersonal and attention to detail skills.

Responsibilities will include but not be limited to the following:

Make sure customers pay on schedule, and follow up via phone, email, or letter on any past-due bills.
Discuss repayment schedules.
Follow the company's debt policies and initiate legal proceedings if necessary
Invoicing around 500 - 700 customers per month using nursery software
Supporting, processing and reconciliation of all LA documentation surrounding EY Funding, claiming via the online portal and payments received.
Reconciliation of outside agency payments
Processing Direct Debit collections
Issue of monthly statements
Resolving parent finance queries
Maintaining open lines of contact with nurseries to guarantee productive relationships
Month-end duties
Any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required, Job Types: Full-time (40 Hours, Monday - Friday), Permanent, Based at Lymm Head Office.

At least 3 years of dedicated Credit Control experience or transferable experience from a different field.
Good level of competence in Excel, Word, and Outlook
Proven experience in a B2C environment desirable
Confident communication skills
An excellent telephone manner
The ability to listen to customers and negotiate successful resolutions
Self-motivated, calm and professional, and able to work efficiently in a busy office environment
Ability to reconcile complex accounts and have excellent attention to detail
Excellent Numerical ability and problem-solving skills