Billing Customer Experience Analyst- 3 month FTC

Join our dynamic team at Onecom on a 3-month contract and play a pivotal role in ensuring exceptional customer satisfaction through accurate, timely, and reconcilable billing. As a Billing Customer Experience Analyst, you'll be responsible for managing customer billing transactions, resolving queries, and driving process improvements., + Process customer billing movements, including moves, adds, changes, deletes
+ Improve billing system efficiency through process optimisation and data entry accuracy
+ Maintain product catalogs and ensure synchronisation with our CRM Salesforce
+ Embrace automation and scalable processes
+ Resolve customer billing issues and track query resolution
+ Promote customer self-service through help guides and proactive communication
+ Understand and implement customer-specific billing requirements
+ Conduct billing health reviews to enhance customer experience and identify sales opportunities
+ Create and implement reporting templates for internal and external use
+ Support Total Metering and Billing System (TMBS) compliance
+ Contribute to team training and development
+ Participate in performance reviews and objective setting

+ Telecoms experience, preferably on the aBILLity platform
+ Management/leadership experience
+ Proven process improvement skills
+ Strong attention to detail and accuracy
+ Demonstrated understanding of call data records
+ Excellent IT skills, including proficiency in Excel, Word, and CRM systems
+ Logical and structured approach to work
+ Self-motivated and proactive attitude
+ Commitment to professional and personal development
+ Exceptional data input, analysis, and reporting skills
+ Effective communication skills
+ Problem-solving abilities
+ Team player
+ Positive and "can-do" attitude.

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.
We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.
Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.
Notice to Recruitment Agencies
Onecom operates a direct sourcing model and does not accept speculative CVs
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Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech
Referral Incentive: You'll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Get involved in fundraising activities and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy