Block Manager

We're searching for an incredible Property Manager to join our leasehold team! As Property Manager you will deliver a first class service to residential leasehold properties in accordance with RICS and ARMA-Q. Leading by example, you will support the team in promoting the highest standards of service delivery and customer service. What do we offer?

• Hybrid policy
• We offer amazing benefits such as salary up to 40K, enhanced family leave policies, cycle to work scheme, season ticket loan,
Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub. What will you do?
• Ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets,
service level agreements and regulatory requirements.
• Plan, execute and deliver all aspects of the Property Management Schedule (PMS), ensuring that key time scales and customer
commitments are fully met.
• Oversee delivery of planned, cyclical and reactive maintenance, through engagement with our preferred contractors and suppliers
for specific works.
• Deliver a schedule of site visits, including formal monthly and quarterly property assessments together with maintaining an
informal presence, following through actions to completion.
• Ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, ARMA-Q as well as all compliance and Health and Safety regulations
• Manage key processes such as section 20's, with oversight of enquiries such as contract renewals, utility renewals, insurance
claims and renewals, Health and Safety reports and accompanying actions.
• Verify Management Information Packs for Leaseholders and Solicitors prior to the sale of a leasehold property and to provide
support and knowledge to the Legal and Compliance team in completing the information packs and responding to customer enquiries.
• Ensure insurance claims are processed correctly and in a timely manner.
• Build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.
• Liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest
standard and expectations are fully met.
• Act as the face of urbanbubble attending management meetings, AGMs and facilitate customer forums - managing logistic and the
information to be shared. Encourage positive attendance and circulate minutes within SLAs.
• Ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any associated
financial administration.
• Contribute to effective financial management, producing service charge budgets or carrying out periodic spend v's budget
reviews.
• Recruit, develop and retain talent, promoting peak performance through effective management of all elements of the employee
lifecycle.
• Identify and meet individual learning needs, acting as coach and mentor.
  
  Experience managing high-rise Residential buildings
• Experience managing AMC Cladding projects
• Knowledgeable in relevant regulations, legislation, guidance and best practice. Able to apply knowledge practically day-to-day,
for example in terms of RICs, ARMA-Q and H&S legislation.
• Ability to manage multiple deadlines and support the team to prioritise work, within a busy environment.
• Effective analytical and decision-making skills.
• Ability to work independently and on own initiative, whilst respecting internal policies and external legislation and
regulation.
• Effective people management and delegation skills.
• Customer service skills
• Industry specific knowledge, built up through experience of residential property management.
• First-class communication skills, both verbal and written, together with strong listening skills.
• AIRPM qualification (preferred)
  
  At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?