Bodyshop Estimator

As a Bodyshop Estimator your role will be to maximise the Inchcape Paint & Body Centre profitability through the use of professional sales techniques whilst ensuring the highest level of customer care and satisfaction are met at all times., Maximise Paint & Body Centre profitability through the use of professional sales techniques
Sell additional products, services and repair works in a professional manner
Maximise customer awareness of all available Paint & Body Centre Retailer services
Maintain effective liaison with parts, workshop and sales teams
Ensure the tidiness of the Paint & Body reception desk to promote the professional image of the retail facility and that all displays/promotions/prices/materials are current and in first class condition
Ensure highest level of customer care and satisfaction at all times
Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon
Notify customers promptly of completion of work
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
Maintain excellent standards of departmental administration
Initiate job documentation and maintain customer records and follow-up systems
Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
Accurately maintain departmental systems
Help Paint & Body Centre and Retailer to achieve industry-leading standards of process efficiency
Provide customer estimates according to company policy on schedules, time and pricing calculate accurate charges for all parts, labour, paint & materials and other costs for repairs
Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures
Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)
Ensure compliance to all health and safety / environmental / company policies
Undertake other tasks and responsibilities as requested by colleagues and managers

Be part of something big

Group 1 Automotive is on an exciting growth journey. We're the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.

Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

33 days' annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
Retail discounts that save you money every day
Gym discounts, cash healthcare plans, and a cycle-to-work scheme
Car discounts for new and used purchases and servicing
Flexible pension scheme and Sharesave scheme to grow your savings
Family-friendly policies that help you spend more time with the people that matter
A wellbeing programme to support you and your family
An internal colleague recognition system to celebrate achievements
A community volunteering day, In return, we recognise that the success of our business is because of our fantastic people. Which is why we're committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.