Booking Administrator

We offer flexible working, with an emphasis on learning and development through our online training portal for all staff, 28 days annual leave (including Bank Holidays) rising with years of service. You have a subsidised hot lunch whilst at work, and access to climbing, mountaineering and powerboat handling courses. Possibly the best benefit is working for a company that makes a difference, in a beautiful location. As a Programme Administrator, what does the role entail: Manage and develop client bookings and visits to YMCA Lakeside for schools and youth groups, and other clients, to delight customers and deliver high levels of repeat bookings. Your day will consist of …

• Respond to inbound enquiries to ensure maximum customer service and conversion of bookings
• Engage prospective bookers and clients to build trust and loyalty to Lakeside
• Plan and organise bookings to ensure maximum occupancy and most efficient delivery while meeting client needs
• Work closely with the Bookings and Administration Manager to ensure that financial contribution/margin is managed for all bookings
• Liaise with the Programme department effectively and efficiently, to enable them to provide great service levels and deliver programmes efficiently
• Contribute ideas and market information to ensure that Lakeside is offering maximum impact to children and young people through our programmes
  
  Are you inspired and want to play an important role in changing people's lives be a part in creating inspirational pathways and opportunities, opening doors, and welcoming all to get involved and make a positive difference. Working for us means helping children, young people, and adults of all levels of ability and from all walks of life, to reach their full potential. You'll be working for a well-established team who work in multiple fields including Young People, Outdoor Education, Physical Activity, Housing, and our own workforce., You have previous administration experience.
• A flexible approach and be willing to carry out a variety of tasks.
• Great attention to detail and value excellent customer service.
• Team working skills and can work on your own initiative or as part of a team.
• You understand the need for confidentiality with a professional and caring approach to work.
• You enjoy working in a busy, fast paced environment.
Successful applicants will be required to complete an Enhanced DBS Disclosure.