Booking Administrator | Berkshire Healthcare NHS Foundation Trust

Youwill be part of a team of Booking Administrators in theBerkshire Healthcare NHSTalking TherapiesAdministration Team. Previousknowledge and experience of working in a busy office and/or customer care environment is essential. Youwillhaveexcellent telephone and communication skills to ensure communication with all stakeholders, referrers,callersand clients is of the highest standard. The role willbe based both at home and in the office at London House in Bracknell.Travellingto other sitesmay berequired. We'reopen 8am to 8pm, Monday to Friday, and our team's working hours are split across three shift patterns: 8am - 4pm, 10am - 6pm and 12pm - 8pm

• The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing withday to dayqueries and resolving team and client queries as and when they arise.
• To support clinicians so that an efficient and robust administrativeservice is provided to the Talking Therapies clinical team. This will include liaising with the clinical team as and whenrequiredand ensuring thatall arequeries and tasks are resolvedin a timely manner.
• To ensureaccurateandtimelydata inputting of client information so that data standardsare met.
• To work efficiently as part of a team and independently so that all admin targets are followed and met.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
  
  1. Previousknowledge and experience of working in and supervising staff in a busy office and/or customer care environment is essential.
1. Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time 1. Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position 1. Ability to work effectively in a team,demonstratesaccountability of own work and working on own initiative. Able to work unsupervised and manage own workload. 1. Ability to be caring and to be able to handle sensitive information and speak to people potentially in distress. If you're someone who shares our passion for excellence and care, join us and let's be outstanding together., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites
• The "must haves" for this role