Booking Agent

Shropshire Council's Passenger Transport Group is looking to appoint two permanentDemand Responsive Transport (DRT) Booking Agent's to register telephone bookingsfor customers looking to access our Demand Responsive Transport (DRT) service,taking telephone calls and responding to enquiries regarding the service.The service launched in December 2023 and continues to grow, we are looking forexperienced call handlers to assist the day-to-day operations of running our demandresponsive transport service. Providing good customer service skills and ensuringcustomers can book and travel on the service. There will also be additional reliefduties working in the dispatch office with drivers as and when required.

We are looking for someone who can deliver outstanding customer service, who ispolite, friendly, helpful and supportive to all passengers and members of the public.You must have experience of call handling and taking customer bookings over thetelephone as well as over email. The role is 20 hours a week on a rota basis. Theservice operates Monday to Saturday, 7am to 7pm.

Shropshire Council is a unitary authority which serves the rural county of Shropshire.One of the most important things about working here is the knowledge that you'reworking to help others and the real sense of achievement and purpose that brings.The people of Shropshire are rightly proud of their county's assets, its natural beauty,its history, its diverse economy, its vibrant culture.

We value our employees and offer staff rewards and plenty of opportunities forpersonal development, apprenticeships and career progression including:

• Generous annual leave commencing at 28 days increasing with service to 33
days (pro rata for part time). With additional annual leave purchase policy.
• Access to a benefits platform with a wide range of retail discounts and salary
sacrifice schemes (cars, bikes, AVCs)
• Employer contribution Pension Scheme Shropshire County Pension Fund
• Supportive carers and parental policies (maternity, paternity, adoption leave,
special leave)
• Many opportunities for flexible and agile working, we offer a hybrid model of
working to promote flexible working around personal and family commitments.