Booking Clerk

The post holders main duties will be to responsible for the provision of an efficient and comprehensive physiotherapy and podiatry booking service to patients, ensuring a high level of customer care and maintaining confidentiality at all times.,

• Provide an accurate, efficient and quality booking service for TRFT Consultants and Specialities with regard to the processing of appointment referrals in accordance with Trust and Government targets and current practices and procedures..
• Processing referrals onto the Patient Administration System (Meditech/Systm1) with specific attention to the data items required for commissioning purposes and data quality.
• Respond to all enquiries and contact with members of the public and staff of all disciplines with tact, sensitivity and confidentiality at all times.
• Participate in the modernisation of systems and implement new ways of working, adhering to and changing systems in accordance with new and existing Government and Trust targets, policies and procedures.
• Regular review of own systems and working practice and put forward proposals for changes to working practice and procedures.
• Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies.
• Active participation in the event of a Major Incident
• Provide flexibility in terms of hours working in accordance with the needs of the service.
• Attendance at training sessions is essential.
  
  The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.
As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall. But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making. All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.