Booking Clerk / Admin Support | Lancashire Teaching Hospitals NHS Foundation Trust

Are you passionate about creating seamless experiences for families while driving operational efficiency? This hands-on role puts you at the heart of our operations, where you'll work closely with dynamic teams to manage appointments within a well-structured six-week booking system.

You'll play a pivotal role in processing referrals, both through the Electronic Referral System (ERS) and external channels, ensuring every step is handled with precision and care. This is a great opportunity to showcase your attention to detail and organizational skills while contributing to a smooth and efficient referral process.

In this role, you'll also connect directly with parents, building strong relationships and ensuring their needs are met. Your ability to empathize, communicate effectively, and organize schedules will be instrumental in filling clinic slots and maximizing the efficiency of our services. If you enjoy making a real difference and thrive in a collaborative, fast-paced environment, this is the perfect opportunity for you!

Are you ready to play a key role in supporting a robust booking system for paediatric appointments in the community? This role is all about keeping things running smoothly, ensuring children and families get the care they need while providing exceptional communication and organizational support.

You'll be at the center of communication, working with a wide range of people, including internal teams, external stakeholders, and community partners. Using a variety of methods-whether it's verbal, electronic, or tailored to individual needs-you'll ensure information is shared effectively and appropriately.

A critical part of your responsibilities will include monitoring service emails and managing referrals. You'll be the first point of contact for these, ensuring they are handled with accuracy, efficiency, and care. This is an exciting opportunity to make a tangible difference, combining your communication skills and organizational expertise to support a vital service.

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Responding to external and internal telephone queriesfrom parents/patients, ensuring all questions are addressed promptly and effectively.

Monitoring service emails and processing patient referralsvia ERS, schools, and other medical professionals with accuracy and attention to detail.

Liaising directly with parents, supporting them with queries and booking appointments while delivering excellent customer service.

Supporting the Medical Secretary Team Leaderand assisting medical secretaries within a busy community setting.

Organizing incoming and outgoing post, ensuring inquiries are referred to the appropriate person if needed.

Organizing clinics, booking appointments, and managing waiting lists, including activating and discharging appointments, and handling patient queues on FLEX.

Maintaining data spreadsheetsfor the service/team, working closely with consultants to ensure clinics are fully booked and all slots are utilized efficiently.

️Data entryusing Trust IT systems and MS Excel to keep records up-to-date and accurate.

Filing and scanning patient notesinto Evolve for secure and accessible documentation.

Ad hoc administrative duties, providing flexible support wherever needed.