Booking Clerk and Receptionist

Do you enjoy providing excellent customer care, working in a busy, quality-driven environment that thrives on teamwork, building relationships and attention to detail? If you are looking for a new challenge that brings a wealth of opportunities for career development, this could be the role for you., We are looking for a motivated Receptionist/Booking Clerk to join our administration team in the Oncology and Palliative Care service at The Mid Yorkshire Teaching NHS Trust. The post holder will work flexibly across sites (Pinderfields and Dewsbury Hospitals) to provide a booking service and receptionist duties, process clinic changes, administrative booking, coding and referrals as well as undertaking a range of general admin tasks.

We aim to maintain a positive supportive culture to ensure the best possible working environment. The Trust Values and Behaviours are integral to everything we do.

Main duties of the job

The booking role includes using multiple IT systems to ensure oncology patients are booked and checked in to clinics accordingly, as well as using Patient Tracking Lists in a Spreadsheet to ensure patients are booked within the required timescales. The role also requires excellent customer service, as the role includes both face to face receptionist duties and contacting patients via telephone to arrange appointments.

Building relationships with clinical and operational colleagues is fundamental to the role. Timely access to our outpatient clinics and day case treatments is essential to our patients.

You will be required to work within a framework of standard operating procedures.

The role will require you to be autonomous in managing your own time. Flexibility and being able to travel between sites are therefore essential to this role.

The working hours for this role are 37.5 hours per week, Monday to Friday. The booking service operates between 8.30am - 5pm.

We plan to interview for this role on Friday 4 October 2024.

We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.

We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.

We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.

We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience.

We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.