Booking Clerk / Receptionist

To ensure an effective and efficient booking service is provided within the Endoscopy Unit.
To provide the first point of contact for patients attending the unit and wishing to schedule their appointments, presenting a friendly and efficient image., + To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols.
+ To draw up lists for operation sessions, in accordance with agreed protocols.
+ To reschedule appointments and lists as necessary, according to agreed protocols.
+ To provide information to patients about booking procedures and provide relevant leaflets and information packs.
+ To assist with the maintenance and validation of waiting list information.
+ Liaise with Consultant/Surgeons when compiling operation lists.
+ Book patients for operations from peripheral clinics held at other hospitals.
+ Provide provisional operation lists to surgeons for them to agree/alter as necessary.
+ Book patients onto other hospital operation lists for day surgery.
+ Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
+ To be flexible and be willing to assist and cover other colleagues within the Unit.
+ Welcome patients and members of the public entering the department.
+ Check and update patients' personal details as required on Lorenzo and ensure all case notes are tracked to the department.
+ Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
+ Complete the transfer of patients on Lorenzo system, in a timely manner.
+ Make follow up outpatient appointments as required.
+ Assist patients with any transport difficulties.
+ Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
+ Answer the telephone and take necessary action.
+ Download information from Unisoft for endoscopy staff to submit reports to GP's.
+ Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
+ Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
+ Follow the required procedure for all patients who do not attend on the day to ensure;
+ Patient is removed from waiting list or receives another appointment
+ Lorenzo is updated
+ Details are given to the Ward Manager
+ If clinics are not open to allow the booking of outpatient appointments inform relevant parties

+ Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
+ A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
+ Must be able to communicate in a professional manner with the public, internal and external professional bodies.
+ The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
+ To sit for long periods of time inputting data onto computer programme.
+ To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
+ To be able to communicate with all disciplines of staff and internal and external professional bodies.
+ 6 day working service.

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot., The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.
In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.
George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.