Booking and Income Co-ordinator

An exciting opportunity has arisen in the Uro-Oncology team at UCLH, Westmoreland Street for a full time booking & income coordinator. The post holder will be responsible for processing all incoming inter-trust referrals we receive from other trusts, for Prostate and Bladder cancer patients. Other responsibilities include booking patients into relevant clinics in a timely manner, whilst continuously overseeing capacity to ensure this is sufficient. With an opportunity to work closely with Admin and Clinical team members, this post is a great opportunity to feel part of a close team, with the common goal of providing excellent patient care within the expected timeframe., The postholder works as part of the Pathway Administration team under the supervision of the Service Manager, and performs the following functions:o Processing all incoming inter-trust cancer referrals within tight weekly deadlines and co-ordinating the booking of specified appointments, and outpatient clinics, and providing administrative support to clinical staff relating to these lists.o Maximising productivity and efficiency of the services and monitoring clinic capacity on a daily basis to ensure this is sufficient.o As part of a team working together to provide an excellent level of patient care, including making any necessary arrangements for patients e.g. booking follow up appointments.o Provide additional administration support to the multidisciplinary team this may include; acting as a source of advice and support for patients, troubleshooting non-routine matters or resolving initial complaints.o Supporting the clinical and administrative teams to provide a positive patient experience. o Analysing weekly reports to ensure that patient outcomes have been recorded appropriately and minimising data quality issueso Providing a point of contact between the multi-disciplinary teams and their colleagues, patients, relatives and GPso Supporting the clinical and administrative teams to provide a positive patient experience

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.