Booking Services Lead

The opportunity has arisen for a dynamic, motivated individual to join Outpatient Booking Services within the Clinical Support Care Group. On a day to day basis the Booking Services Lead will be responsible for leading the Outpatient Booking Team on customer service, performance management, governance, service development and redesign, working directly with clinical areas to ensure the patient experience is of the highest quality. The post holder will provide support to the Outpatient Booking Services Manager to ensure that key, clinical activity and financial targets are met, working on-site full time from Pydar House, Truro.

You must be highly motivated with a friendly and approachable manner and possess excellent communication skills. This is a demanding and diverse role, which requires the post holder to work collaboratively across all Care Groups. The post holder will therefore have excellent interpersonal and communication skills, IT and organisational skills and the ability to work independently using their own initiative.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.