Booking Team Senior Clerical Officer

Take part in managing, on a daily basis, all appointment administration undertaken within the Outpatient Booking Team Manage and monitor the outpatient waiting list Book appointments Ensure that all clinics are fully utilized

• Process patient referrals into the trust
Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries Make outgoing calls, negotiating appointment dates and times with patients Deal with and respond to complaints in a positive manner Access and update various IT systems i.e. the Trust Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems Ensure accurate and quality data entry at all times
• Any other duties commensurate with the role
  
  Excellent communication skills
• A flexible approach to work and the ability to work independently and as part of a team
• A keen eye for detail in data collection and recording
• Quick Learner
• Proactive
  
  We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods. We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service. Benefits we offer to you:
• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice