Booking Team Training and Quality Assurance Manager

The post holder will be required To provide day to day operational supervision for the services To ensure there is efficient and effective delivery of the service To provide HR management of staff To ensure there is effective processes and management of re outpatient waiting lists , clinic booking and utilisation To monitor and take action to improve to Key Performance Indicators To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures To ensure there is a high quality of training and development of the teams To be a point of escalation for staff and service users for designated areas of responsibility To cross cover for colleagues as needed To deputise for the Directorate Support managers at appropriate forums as needed Any other duties commensurate with the role. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this