Bookings Agent
Norton Way Group, Strand on the Green, Hounslow
Bookings Agent
Salary not available. View on company website.
Norton Way Group, Strand on the Green, Hounslow
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 20 Dec | Get your application in today.
Closing date: Closing date not specified
job Ref: 9b1fc577685d47a7a60f3e11e298e345
Full Job Description
- Market and actively sell group products, to ensure that targeted Sales and profits are achieved
- Update and maintain the group's CRM accurately following set procedures
- Contact all customers due for warranty recalls on the manufacturer databases
- Ensure any customer complaints/disputes are handled professionally and swiftly
- Action Lex/1Link booking requests to the agreed procedures and time scales
- Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
Previous experience working in a call centre or sales role is preferred, motor trade experience would be an advantage - Excellent written and verbal communication
- Committed to delivering exceptional customer service
- Computer literate, including MS Office packages
- Some knowledge of the Motor trade would be an advantage
- Be self-motivated, work well with a team, with a flexible approach to work
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo). We've cultivated a culture of innovation, service, and dedication to our customers. Norton Way Group spans 7 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department. Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
We are incredibly thrilled to announce that Norton Way Group has achieved Great Place to Work Certification 2024. Norton Way Group have achieved this award for the third consecutive year in a row. In October 2024 we were awarded the respected AutoTrader New Car Retailer of the Year, something we are immensely proud of achieving. We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK's Best Workplace in Retail, Hospitality & Leisure 2024 certificate. In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment. Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.