Bookings Coordinator
Norton Way Group, Strand on the Green, Hounslow
Bookings Coordinator
Salary not available. View on company website.
Norton Way Group, Strand on the Green, Hounslow
- Full time
- Permanent
- Onsite working
Posted today, 9 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 9024d44c0a064151a8c87d8abe780396
Full Job Description
- Market and actively sell group products, to ensure that targeted Sales and profits are achieved
- Update and maintain the group's CRM accurately following set procedures
- Contact all customers due for warranty recalls on the manufacturer databases
- Ensure any customer complaints/disputes are handled professionally and swiftly
- Action Lex/1Link booking requests to the agreed procedures and time scales
- Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
Previous experience working in a call centre or sales role is preferred, motor trade experience would be an advantage - Excellent written and verbal communication
- Committed to delivering exceptional customer service
- Computer literate, including MS Office packages
- Be self-motivated, work well with a team, with a flexible approach to work
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers. Norton Way Group has expanded its footprint, now spanning 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands. Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK's Best Workplace in Retail, Hospitality & Leisure 2024 certificate. Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023. In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment. Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023. Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional leadership.