Bookings Coordinator

We are looking to recruit a motivated and professional Bookings Co-ordinator for a fixed term of 12 months, working within a centralised administrative team, linked to theSheffield Community CAMHS Service. Your duties will be varied and will include booking appointments and dealing with telephone enquiries in a contact centre environment, accurately ensuring appointments are booked in line with Trust waiting time standards, using rotas and running reports from IT systems., The role involves being part of an administrative team providing support to a Multi-Disciplinary Clinical Team in the assessment stage of a patient journey into the service.

The post holder will be expected to prioritise their own workload to ensure that booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Team Leader/Admin Manager as required.

The post holder will work to defined working procedures to maximise effective use of clinical capacity and help ensure that the Trust meets localand national waiting time targets.

You should have excellent customer service skills. You should be able to communicate effectively in a sensitive and confidential manner. Youshould have the ability to engage and motivate others, working as part of a team and under your own initiative. The post holder should haveexcellent IT and organisational skills and have experience of working in a fast paced office environment.

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
1. Outstanding Patient Care

1. Brilliant Place to work

1. Leaders in Children's Health

We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.