Box Office Assistant

We are looking for people to join our Box Office team at Eventim Apollo, Hammersmith, and act as the first point of contact for our customers and offer a high level of customer service.
You will
+ assist with opening the box office on a show day;
+ sell tickets on the door and issue collections to customers.
+ assist with the guest list;
+ deal with customers and any queries they may have in a timely, efficient and friendly manner.
We are looking for people that want to Wow our customers.
You'll
+ be proactive, positive, and approachable.
+ have previous box office experience

+ have a genuine desire and ability to work with the public in a front line, customer focused setting; and
+ thrive in a very busy environment, maintaining patience and empathy when working under pressure.
You will be an excellent communicator, confident in engaging and working with all kinds of people, both internal and external; and be flexible when it comes to working shifts.

Where: You'll be based at the venue which is at 45 Queen Caroline Street, Hammersmith, W6 9QH, a short walk from Hammersmith Tube station.
This is a shift based role and you'll need to be available to work evenings and weekends. You will be able to pick the shifts you want to work a month in advance.
So why apply?
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.