Branch Manager - Delivery

We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver this?

Based in one of our delivery locations, experience, knowledge and skills in warehouse delivery operation are essential.

Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.

Ensure our customer orders are picked accurately, delivered availability is over 98%, and deliveries are made within the correct timescale.

Managing delivery costs and customer charges to achieve agreed targets.

Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost

Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.

Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction

Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.

Previous experience and knowledge of deliveries/ transport are essential in addition to:

Experience of managing a warehouse operation

Engaging with customers and building and maintaining strong relationships

Developing new ideas and challenging a team to improve the delivery service

Identifying talent and encouraging development in a team

Motivating a team to build a strong customer service culture

Communicating openly and being able to influence key stakeholders

Planning and organising effectively

A "Hands on approach" is beneficial