Broker Support

Our Adviser support team offer telephony support and guidance to our Financial Advisers during the process of assisting homeowners with their later life lending. They are responsible for providing excellent customer service and support to business customers and liaising with the appropriate operations areas to resolve adviser queries. The team also helps the telephone account managers in managing active enquiries or KFI's allowing them to focus on outbound sales calls. Main role and responsibilities:

• Provide exemplary customer service to all business customers.
• Develop and maintain business relationships with key partners.
• To be responsible for the management of your own workload.
• Adhere to agreed service standards.
• Keep up to date and conversant with lending criteria, products and special schemes and convey this accurately to brokers over the telephone.
• Support the sales and new business application processes including use and understanding of the broker portal and DPR admin systems.
  
  Do you have outstanding telephony and customer service skills? We have a fantastic opportunity within our dedicated Adviser Support team, to keep managing service level agreements during increased business volumes and demand., Strong telephony skills and experience.
• Highly motivated and co-operative.
• Able to work well individually and as part of a team.
• Driven by customer service and going the extra mile to deliver exemplary service.
• Professional, positive and prompt in the handling of all enquiries.
  
  More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK
  
  23 days holiday, plus bank holidays. Rising to 28 days based on length of service.
• Additional holiday purchase scheme.
• 1 charity day.
• Tier 1 pension (5% Employee, 8% Employer).
• Simply Health.
• Life Assurance.